Kelton Greenwood
Lakewood,OH
Summary
Technical support professional with robust background in resolving technical issues and enhancing user satisfaction. Known for effective troubleshooting and problem-solving skills, consistently ensuring smooth system functionality. Highly collaborative team member focused on achieving results and adapting to evolving needs, with strong communication and technical skills.
Overview
4
4
years of professional experience
Work History
Assistant Retail Store Manager
T-Mobile
03.2025 - Current
- Supported team members in achieving sales goals through effective communication and collaboration.
- Participated in training sessions to enhance product knowledge and improve customer engagement techniques.
- Contributed to visual merchandising efforts, maintaining appealing product displays to attract customers.
Technical Support Engineer
FIT Technologies
03.2023 - 01.2025
- Created user accounts and assigned permissions.
- Tested new software and hardware prior to deployment.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Provided technical support for hardware and software issues, ensuring prompt resolution for end users.
- Configured and deployed computer systems and peripherals for new employees, enhancing onboarding experience.
Network Information Technology Technician
Buckeye IT Services
03.2022 - 03.2023
- Diagnosed and resolved hardware and software issues for end-users, ensuring minimal downtime.
- Configured and maintained network devices, enhancing overall system performance and reliability.
- Provided technical support and training to staff, improving user proficiency with technology tools.
Retail Store Manager
RXP Wireless
03.2021 - 03.2022
- Oversaw daily store operations, ensuring adherence to company policies and procedures..
- Developed and implemented inventory management strategies to reduce shrinkage and optimize stock levels.
- Analyzed sales data to identify trends, driving targeted promotional campaigns to increase revenue.
Education
Cyber Security
Cuyahoga Community College
Cleveland, OH08-2019
Skills
- Data analysis
- Remote support
- Ticket management
- Hardware and software repair
- Windows Office Administration and azure user management
Languages
English
Native or Bilingual
Timeline
Assistant Retail Store Manager
T-Mobile
03.2025 - Current
Technical Support Engineer
FIT Technologies
03.2023 - 01.2025
Network Information Technology Technician
Buckeye IT Services
03.2022 - 03.2023
Retail Store Manager
RXP Wireless
03.2021 - 03.2022
Cyber Security
Cuyahoga Community College
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