Kelvin Argueta
Full-Time Student
Hicksville,NY
Summary
Dynamic service professional with a strong work ethic and proven customer service skills, honed at Westbury Toyota. Recognized for enhancing customer satisfaction through efficient cash handling and effective team collaboration. Committed to maintaining high standards in food preparation and safety, consistently exceeding performance expectations.
Overview
5
5
years of professional experience
1
1
Language
Work History
Service Crew Member
Westbury Toyota
07.2022 - 11.2024
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Crew Member
Wendys Restaurant
08.2019 - 04.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
Education
Associate of Science - Biology
Nassau Community College
Garden City, NY 05.2001 -
Skills
Customer service
Safe handling standards
Food preparation procedures
Basic food preparation
Cash handling
Team collaboration
Strong work ethic
Timeline
Service Crew Member
Westbury Toyota
07.2022 - 11.2024
Crew Member
Wendys Restaurant
08.2019 - 04.2022
Associate of Science - Biology
Nassau Community College
05.2001 -