Kelvin Burton
Crowley,TX
Summary
Proven retail professional with a track record of enhancing customer satisfaction and boosting sales at Walmart. Excelled in inventory management and team collaboration, significantly improving store operations. Skilled in customer service and sales support, adept at resolving issues and fostering positive relationships. Demonstrates a strong ability to upsell, achieving notable sales increases.
Overview
15
15
years of professional experience
Work History
Rotisserie Associate
Walmart
08.2024 - Current
- Assisted customers with inquiries and provided information to ensure satisfaction.
- Managed inventory to maintain optimal stock levels and meet customer demand.
- Improved store organization by implementing efficient merchandise arrangements.
- Supported team members in daily operations, enhancing overall productivity.
- Increased sales through effective upselling and product recommendations.
- Helped in maintaining a clean and welcoming store environment.
- Enhanced customer experience by providing personalized service and attention.
- Resolved customer issues promptly to foster positive relationships.
Delivery Driver
Instacart
01.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
Flooring Installer
Lindseys Custom Flooring
01.2010 - 10.2020
- Cut and trimmed flooring to fit around obstacles and within tight spaces.
- Maintained clean job sites by disposing of debris responsibly and organizing tools for efficient workflow.
- Installed various types of flooring materials, including hardwood, laminate, tile, and carpet for diverse clientele.
- Performed thorough inspections of subfloors before installing new materials, identifying potential issues and addressing them proactively.
Education
GED -
Hinds Community College
Raymond, MS07.1996
Skills
- Customer service
- Sales support
- Inventory management
- Data entry
- Team collaboration
- Retail operations
Timeline
Rotisserie Associate
Walmart
08.2024 - Current
Delivery Driver
Instacart
01.2021 - Current
Flooring Installer
Lindseys Custom Flooring
01.2010 - 10.2020
GED -
Hinds Community College
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