Kelvin Clark
Macon,GA
Summary
Skilled Underwriting Supervisor adept at streamlining processes and increasing efficiency while meeting demanding benchmarks for productivity and risk control. Offering strong initiative, exceptional work ethic, and disciplined approach. Over 10 years of experience in underwriting.
Overview
24
24
years of professional experience
1
1
Certification
Work History
SE Underwriting Supervisor
12.2012 - Current
- Drive and coach the performance of the New Business/Re-Underwriting Desk Underwriters
- Maintain the SE Underwriting inventory and productivity
- Conduct weekly calibration sessions with trainer/management/underwriters
- Responsible for training and holding calibrations for consistency/clarity
- Worked with lower quartile underwriters for overall quality improvement
- Implement and supervise the execution of the efficiency activities and projects
- Compile and present to upper management the information and data on efficiencies
- Review and assess policies for underwriting action through jury referrals by direct/indirect reporting underwriters
- Fleet Vehicle Coordinator – responsible for reviewing and approving all drivers that operate GEICO Fleet Vehicles for Region 3
- May 2018 – Combined w/ SIU Unit to help detect and combat fraud among our policies
- Selected due to my analytical skills, company expertise, and ability to impact performance.
Supervisor
GEICO
01.2016 - 01.2018
- 2019, 2020 One of the Top Ranked SE Und, Recognized for revamping the training for the lower quartile underwriters and improving overall quality, 101 Facilitator
- Trained the rollout of InSite application to Region 3 Service Unit
- Top ranked Service Trainer for 4 consecutive years
- Responsible for developing the training curriculum and training the Michigan Product to the Michigan Sales/Service/Internet Unit
- Top ranked Supervisor in Michigan Sales/Service/Internet Unit
- Top ranked SE Service Supervisor
- Collaborated with the other regional Underwriting Departments and URC on the rollout of the PUMA application
- May 2018 - Moved to SIU (Special Investigation Unit) to assist with R3 Fraud Initiatives
- Supervising a unit of associates that detect and deter potential fraud
- Weekly and Monthly reporting of the projects, results, and findings.
Sales/Service/Internet Supervisor
Michigan
01.2008 - 01.2012
- Selected and trained the associates for the Michigan Unit as well as their established schedules
- Analyzed and compiled fraud data and presented to upper management
- Streamlined Michigan procedures and created technical bulletins and procedural documents for the unit
- Developed and coached the performance of agents
- Selected as the Business Plan coordinator
- Responsible for mentoring and developing coaches in the unit.
Service Trainer
01.2004 - 01.2008
- Trained the service curriculum to new hires/refresher training
- Scheduled service training classes
- Reviewed and revamped training curriculum based on training needs
- Attended workshops on learning styles and behaviors
- Followed the new hires to the floor for additional coaching, training, support
- Mentored New Hires
- Conducted weekly calibrations among the Service Trainers and Manager
- Trained the Sales curriculum as needed (Cross Trained)
Service Supervisor
01.2002 - 01.2004
- Supervised and coached newly hired agents/Mentored coaches during their rotation
- Mentored and Motivated agents
- Monitored and coached call quality/customer interaction/call efficiency/customer experience
- Maintained the daily efficiencies and reports of the department (AHT, Call Work, Quality, Extras)
- Continue the onboarding process of new associates from Training to the Service floor
Customer Service Representative
GEICO
01.1999 - 01.2002
- Provided exceptional service to, policyholders by telephone regarding their insurance and policy service needs
- Promote GEICO benefits to policyholders persuasively to up-sell additional product offerings
- Efficiently handle policy needs and ensure that every customer interaction is a positive one
- Coverage counseled the policyholders to ensure adequate and appropriate coverage
Education
MBA - Human Resources Management
Capella University
Minneapolis, MN12.2023
Business of Science - Business Administration
Middle Georgia State University
06.2021
Associate of Science - Elementary Education
Macon State College
1999
Skills
- Managing Risk
- Customer Feedback
- Customer Proposals
- Work Assignments
- Compliance Assessments
- Managing Multiple Priorities
- Renewing Policies
- Regulatory Submissions
- Casualty Insurance Industry Knowledge
- Proactive and Focused
Accomplishments
- Supervised team of 20 staff members.
- Collaborated with team of 10 in the development of Special Investigation Fraud Unit.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Licensed Insurance Agent - 1999
- Licensed Realtor - 2014
- Six Sigma Certification, GEICO - 2019
Timeline
Supervisor
GEICO
01.2016 - 01.2018
SE Underwriting Supervisor
12.2012 - Current
Sales/Service/Internet Supervisor
Michigan
01.2008 - 01.2012
Service Trainer
01.2004 - 01.2008
Service Supervisor
01.2002 - 01.2004
Customer Service Representative
GEICO
01.1999 - 01.2002
MBA - Human Resources Management
Capella University
Business of Science - Business Administration
Middle Georgia State University
Associate of Science - Elementary Education
Macon State College