Kelvin Farley
Lathrop,CA
Summary
Business Development Manager & Marketing Strategist Forward-thinking individual with refined interpersonal and multi-tasking skills. Looking to join a progressive organization to add value within the organization, bringing outstanding knowledge of organizational procedures and the ability to improve employee performance. Entrepreneurial and creative , passionate about turning innovative ideas into tangible results. Experienced formulating and executing strategic plans, creating new products and services, and developing business opportunities. Track record of multiple successful business ventures and leading teams of professionals to maximize profits and deliver success.
Overview
10
10
years of professional experience
Work History
Founder/CEO
Vintage Vibes
2021.12 - Current
- Create business plans to develop scalable processes and evaluate sales trends to ensure revenue growth
- Source/resell antique collectables across social platforms and trade shows
- Create and facilitate growth plans in organizations that continues to show 10% net growth month over month.
- Train, develop, and hire a small team of 3, Implementing a best practice system and facilitated regular training sessions for all team members to ensure success.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth
- Conducted target market research to scope out industry competition and identify advantageous trends
- Established organizational mission statement through extensive collaboration and review
- Prepared annual budgets with controls to prevent overages
- Created organization's mission and vision statements for use by employees
Vintage Buyer & Reseller
Mom's Attic
2019.08 - 2021.12
- Prepared product descriptions for every showcased item
- Examined vintage items and purchased in profitable prices
- Maintained expertise for various vintage designs and selected appropriate items
- Negotiated for pricing of materials from vendors
- Administered and sourced new vendors across various product categories
- Developed and maintained professional relationships with vintage suppliers.
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Skilled at working independently and collaboratively in a team environment
Mortgage Loan Coordinator
Silicon Valley Bank
2015.11 - 2019.08
- Maintained mortgage loan closing schedule, gathered documents, rectified outstanding discrepancies, and submit files for closing and client signatures
- Managed loan pipelines to ensure regulatory and compliance requirements have been met in the appropriate time frames
- Remained up to date on TRIO and all mortgage related regulations such as HMDA,
- CRA, REG C, REG D, and OFAC
- Develop and maintain communication between loan officer, client and agents and outside vendors to assist timely processing and closing of loan file
- Support mailings and other marketing projects.
- Worked with underwriters to fix application problems and resolve issues
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates
Senior Support Specialist
Silicon Valley Bank
2014.11 - 2015.11
- Supervised 30 employees to reach and exceed quarterly goals, averaging 105%quota attainment quarter over quarter
- Hired, trained, and developed new hires on day to day work and best practices
- Monitored call volume, managed work loads, and adjusted quotas as needed based on performance
- Conducted weekly and quarterly employee performance reviews
- Created and evaluated professional development opportunities for direct reports.
- Increased customer satisfaction ratings to 90%
- Developed and implemented training initiatives for new hires
- Responded to customer inquiries and provided technical assistance over phone and in person
- Helped streamline repair processes and update procedures for support action consistency
- Generated reports to track performance and analyze trends
- Tested new software and hardware prior to deployment
- Developed and implemented preventive maintenance procedures
Senior Credit Specialist
Silicon Valley Bank
2013.12 - 2014.11
- Provided industry leading and ground breaking customer service to thousands of credit worthy customers
- Reviewed and verified financial documents such as pay stubs, W2, 1099's, tax returns, and bank statements
- Interacted with borrowers via email and phone to verify identity, employment information, explain documentation requirements
- Provided phone support to answer borrower questions regarding their loans.
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written
- Passionate about learning and committed to continual improvement
- Worked well in a team setting, providing support and guidance.
Education
Information Technology
Heald College
Skills
- Employee Development Strategy & Planning Budgeting Marketing Strategy
- Training Business Development
- Team Leadership
- Expectation Management
- Strategic Planning
- Systems Thinker
- Change and Growth Management
- Problem-Solving
- MS Office
- Written Communication
- Good Telephone Etiquette
- Interpersonal Communication
- Self-Motivated
- Attention to Detail
Timeline
Founder/CEO
Vintage Vibes
2021.12 - Current
Vintage Buyer & Reseller
Mom's Attic
2019.08 - 2021.12
Mortgage Loan Coordinator
Silicon Valley Bank
2015.11 - 2019.08
Senior Support Specialist
Silicon Valley Bank
2014.11 - 2015.11
Senior Credit Specialist
Silicon Valley Bank
2013.12 - 2014.11
Information Technology
Heald College
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