Summary
Overview
Work History
Education
Skills
Timeline
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Kelvin Fay

Loveland,CO

Summary

Forward-thinking team member with 8 years of work experience. Offering excellent problem-solving, communication and multitasking abilities. Dedicated to maximizing customer satisfaction and brand loyalty by delivering knowledgeable and fast service. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. High-energy restaurant professional with strong money management and food handling abilities.

Overview

6
6
years of professional experience

Work History

Barista Trainer

BARISTA, STARBUCKS
LOVELAND, CO
10.2020 - 11.2022
  • PREPARED NUMEROUS VARIETIES OR HOT AND ICED DRINKS WITH ACCURACY AND SPEED
  • DESCRIBED MENU ITEMS TO CUSTOMERS AND SUGGESTED PRODUCTS
  • ENTHUSIASTICALLY ENGAGED CUSTOMERS DURING BUSY PERIODS TO KEEP MOOD LIGHT AND FUN.
  • Taught team members how to make latest drinks and correctly perform new procedures.
  • Checked temperatures of freezers, refrigerators and heating equipment.
  • Created complex, hand-crafted beverages based upon customer preferences.

Freight Handler

FedEx Freight
Henderson, CO
01.2022 - 08.2022
  • Inspected and reported or repaired damaged cargo.
  • Entered shipment details into database.
  • Verified shipping labels as orders came in.
  • Utilized padding and straps to prevent damage during transportation.
  • Transported freights using forklifts, pallet jacks and reach trucks.
  • Scanned and documented freights and assigned appropriate marking labels with identifying information.
  • Loaded and unloaded freight from trucks using a forklift, pallet jacks, and hand trucks.

BARTENDER, Bank Center
Broomfield, CO
09.2018 - 04.2020
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.

MANAGER

Fiddlers Green Amphitheatre
Greenwood Village, CO
04.2018 - 04.2020
  • Trained employees on additional job positions to maintain coverage of roles
  • Greeted and encouraged feedback from customers, using feedback to implement positive changes within store
  • Established and enforced clear goals to keep all employees on same level and working collaboratively
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.

DELIVERY DRIVER

Anthony`s Pizza and Pasta
Littleton, CO
01.2017 - 07.2017
  • Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control
  • Directed efficient product loading and checked load balance to prevent on-the-road incidents
  • Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.

Education

High School Diploma -

Joan Farley Academy
12.2015

Some College (No Degree) - Computer Science

Front Range Community College
Fort Collins, CO

Skills

  • Outstanding customer service
  • Anticipating guest needs
  • Suggestive selling
  • Cash handling accuracy
  • Specialty Beverages Knowledge
  • Client Retention
  • Training Background
  • Proficient in Java
  • Proficient in C
  • Proficient in Python
  • Hardware updates

Timeline

Freight Handler

FedEx Freight
01.2022 - 08.2022

Barista Trainer

BARISTA, STARBUCKS
10.2020 - 11.2022

BARTENDER, Bank Center
09.2018 - 04.2020

MANAGER

Fiddlers Green Amphitheatre
04.2018 - 04.2020

DELIVERY DRIVER

Anthony`s Pizza and Pasta
01.2017 - 07.2017

High School Diploma -

Joan Farley Academy

Some College (No Degree) - Computer Science

Front Range Community College

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Kelvin Fay