KELVIN GUERRERO
New York,NY
Summary
Results-oriented professional with extensive experience in route planning and customer service at Papa John's Pizza. Proven track record of improving customer satisfaction and optimizing delivery processes. Expertise in cooking and cash handling, complemented by strong relationship-building skills and high performance ratings through effective order management and navigation.
Overview
9
9
years of professional experience
Work History
Pizza Delivery Driver
Papa John's Pizza
Manhattan, USA
07.2022 - Current
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Verified orders prior to completing deliveries to avoid customer complaints.
Restaurant Waiter
Piccolo Paese
Liberty, USA
11.2016 - 01.2021
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Communicated with kitchen staff to enable accurate food preparation.
Education
Associate of Arts - Liberal Arts And General Studies
Sullivan County Community College
Loch Sheldrake, NY06.2020
Skills
- Cooking
- Money Handling
- Route Planning
- Route Navigation
- Order Management
- Kitchen Support
- Order verification
- Time management
- Customer service
- Communication skills
- Team collaboration
- Problem solving
- Attention to detail
- Food safety
- Efficient delivery
- Complaint management
- Order management
- Delivery coordination
- Flexible schedule
- Excellent sense of direction
- Urban delivery management
Timeline
Pizza Delivery Driver
Papa John's Pizza
07.2022 - Current
Restaurant Waiter
Piccolo Paese
11.2016 - 01.2021
Associate of Arts - Liberal Arts And General Studies
Sullivan County Community College
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