Kelvin Lamb
Aledo,TX
Summary
Detail-oriented tire technician with a focus on safety and efficiency. Proven ability to analyze data trends, implement sales strategies, and mentor staff. Prepared to leverage expertise to elevate customer service and operational performance.
Overview
10
10
years of professional experience
Work History
Tire Technician/Lead Sales Associate
Discount Tire
Fort Worth, TX
03.2016 - Current
- Installed and balanced tires on various vehicle models, ensuring optimal performance and safety.
- Conducted thorough inspections of tire conditions, identifying wear patterns and recommending solutions.
- Collaborated with team to improve customer service initiatives, resulting in higher satisfaction ratings.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Maintained and managed tire and hardware inventory with regular stock assessments, facilitating timely reordering processes & minimizing discrepancies.
- Execute workflow, maintaining clean and organized work areas
- Expanded technical knowledge by staying current on industry trends, technology advancements, and best practices.
- Provided comprehensive training to new technicians, ensuring consistent application of best practices & safety across the team.
- Increased service capacity, efficiently managing multiple service bays simultaneously.
- Facilitated positive work atmosphere, encouraging teamwork and open communication.
- Mentored new associates on sales techniques, inventory management, and company policies for improved performance.
- Implemented sales strategies to exceed monthly targets while maintaining a focus on profitability and efficiency.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Contributed to team objectives in fast-paced environment.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Analyzes sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Analyzed data trends to identify potential issues within the backroom operations, proactively addressing them before they impacted business performance or customer satisfaction levels.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Education
High School Diploma -
Samuel Clemens High School
Schertz, TX05-2015
Skills
- Problem-solving
- Customer service
- Attention to detail
- POS systems operations
- Mentoring and coaching
- Teamwork and collaboration
- Decision-making
- Marketing and promotions
Accomplishments
- Exceeded multiple sales records at 4 different locations-(2018-2025)
- Selected as certified trainer for the academy (Discount Tire training program)-(2021)
- Achieved Employee of The Quarter (2023)
- Selected member of top 3 regional sales (2025)
Timeline
Tire Technician/Lead Sales Associate
Discount Tire
03.2016 - Current
High School Diploma -
Samuel Clemens High School