Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

KELVIN NASH

Madison,AL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Also, a dedicated employee with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

13
13
years of professional experience

Work History

CS-PACT Onboarding Champion III

Verizon Wireless
Huntsville, AL
10.2016 - Current
  • Answering customer calls and actively listening to identify their issues.
  • Building customer and carrier relationships, providing support and resolutions.
  • Troubleshooting problems and resolving a range of customer/carrier issues during porting process.
  • Working and resolving fallout tickets successfully to complete the port process. Trained to resolve issues, such as failed activations, plan changes, building lines to activate in billing, and reviewing and processing customer's credit applications.
  • Provide internet order support, including processing fallouts due to payments, shipping issues, and order cancellations.

Customer Care Professional

Alorica, Inc.
Madison, AL
08.2015 - 10.2016
  • Working in a high volume call center meeting sale goals and company quotas while providing consultation and recommendation for credit card services.
  • Delivering extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment.
  • Growing and nurturing customer relationships on every interaction that results in measurable customer value
  • .Document necessary account information and offering custom solutions that benefit the customer.
  • Provide exceptional results measured by customer satisfaction, efficiency and quality.

Security Guard

US Space and Rocket Center
Huntsville, AL
03.2014 - 06.2015
  • Patrol the grounds of US Space and Rocket Center.
  • Assist all guest with needs concerning US Space and Rocket Center
  • .Check and secure all gates and buildings on premises.
  • Conduct 3rd shift fire watch in all habitats during guest stay.
  • Provide security during all events and activities sponsored at the US Space and Rocket Center.

Medical Courier

SmithEd LLC
Hanover, MD
02.2011 - 01.2013
  • Deliver pharmaceuticals to the local CVS Pharmacy and other Doctor offices in the metro D.C. area.
  • Inventory the list of containers for each stop.
  • Enter data of information involving each stop.
  • Ensure all totes are properly labeled and accounted for at each location.• Load all containers onto delivery van each morning at warehouse.

Education

BBA - Business Administration And Management

Strayer University
Huntsville, AL
06-2021

High School Diploma -

Cleveland High School
Cleveland, MS
06-1990

Skills

  • Policy understanding
  • Information Protection
  • Adaptability
  • Problem-Solving
  • Relationship Building
  • Conflict Resolution
  • Complaint Handling
  • Organizational Skills
  • Training and mentoring
  • Active Listening
  • Analytical Skills
  • Team Collaboration
  • Excellent Communication
  • Continuous Improvement
  • Written Communication
  • Goal Setting
  • Team building

Affiliations

  • Travel
  • Sporting events

Accomplishments

  • Directors Cabinet
  • Winner's Circle honoree
  • Multiple Recognizing You Awards

Timeline

CS-PACT Onboarding Champion III

Verizon Wireless
10.2016 - Current

Customer Care Professional

Alorica, Inc.
08.2015 - 10.2016

Security Guard

US Space and Rocket Center
03.2014 - 06.2015

Medical Courier

SmithEd LLC
02.2011 - 01.2013

BBA - Business Administration And Management

Strayer University

High School Diploma -

Cleveland High School

Similar Profiles

CREATE PROFILE
KELVIN NASH