La Tasha Addison
Summary
Experienced professional with a deep expertise in PACT and prepared to drive impactful outcomes. Proven ability to deliver results through accurate and effective guidance. Known for reliability and strong focus on meeting organizational goals by providing valuable insights and solutions.
Overview
8
8
years of professional experience
Work History
CS-PACT Onboarding Champion III
Verizon Wireless
01.2019 - Current
- Accurate validation of Customers/Representatives
- Consumer and Business Credit Application Approval
- Device Payment Cancellations and Overrides
- Indirect/Retail Activation Support
- Internet Order Support
- D35 Reactivations
- Port Support Wireless and Wireline
- Subject Matter Expert for PACT Champion III, New to Role PACT Leaders and PSO
- Credit Messaging Team
- Adopt A Store Program
- Deck Building
- Facilitate Team Meetings and Group Coachings
- Knowledge in ACSS, OMNI, WFM, CACs, iVision, Accurint, GEMS, Interconnect, ETNI, 1Credit, Syniverse, SMART, Slack including setting up workflows, LiveEngage
- ECPD, Webex, Google's G-Suite, Microsoft Office Suite, InfoManager, Knowledge Base, At Your Service, Itts, Order Tracker
Customer Advocate
Verizon Wireless
02.2017 - 01.2019
- Answering Inbound Customer Calls
- Ask Questions to Discover Additional Customer Needs
- Set Appropriate Outbound Follow Ups
- Create Exceptional Customer Experiences
- Core Overflow
- Fraud Overflow
- Maintain Performing/Leading Goals
Education
High School Diploma -
Heide Trask Senior High School
Rocky Point, NC06.2010
Skills
- Communication
- Troubleshooting
- Adaptability
- Critical Thinking
- Data Analysis
- Data Entry
- Decision Making
- Problem Solving
- Time Management
Timeline
CS-PACT Onboarding Champion III
Verizon Wireless
01.2019 - Current
Customer Advocate
Verizon Wireless
02.2017 - 01.2019
High School Diploma -
Heide Trask Senior High School
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