Kelvin Nii Clottey Collison

Customer Service Associate to Store Manager

Walgreens Boots Alliance Inc.

Various Location, NJ

03.2014 - Current

Operations & Customer Experience

Developed cost efficient processes by utilizing team feedback to identify needs, expectations and opportunities for improvements.
Utilized physical product knowledge and marketing resources in order to create tailored customer experiences and increase customer loyalty
Cultivated best practices ensuring accessible and supportive service
Regularly collaborated with Support Office teams to ensure accurate and timely deliverables on projects and compliance
Coached team members in product knowledge, sales and techniques; significantly increasing Net Promoter Scores on average by 20% YOY
Balanced the execution of corporate initiatives with the capabilities of team members to achieve optimal workload levels and project success rates
Managing workload and task demand between corporate and regulatory guidelines and team member abilities
Facilitated employee performance reviews to identify key strengths, areas for improvement, and opportunities for career advancement
Leveraged data analytics to optimize product inventory levels and storage space
Conducted weekly meetings to cultivate enthusiasm, address concerns, business planning, and evaluate goal progress to achieve a sales increase of 37%
Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness; aligning with DEA, EPA and internal goals
Advanced productivity KPIs by leading trainings on procedures and safety practices.