Kelvin Relford
Lexington,KY
Summary
Strategic and data-driven professional pursuing an MBA in Finance with a strong foundation in public service, cloud technology integration, and business operations. Proven performance leading teams, optimizing inventory and financial workflows, and supporting enterprise system transitions within government agencies. Skilled in business analysis, stakeholder engagement, and translating data insights into operational improvements. Recognized for adaptability, cross-functional collaboration, and a passion for leveraging analytics and technology to enhance organizational efficiency, revenue growth, and community impact.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Receiving Manager
Cavender’s Boot City
07.2025 - Current
- Ensured product availability and inventory accuracy at the company’s new flagship location in the northern region, consistently meeting operational goals.
- Supervised and coached a team of 3–4 employees daily, maintaining exceptional quality standards and performance accountability.
- Managed relationships with 75+ vendors, quickly resolving order discrepancies to support smooth supply chain operations.
- Entered and maintained inventory data in Power BI with high accuracy to support real-time stock visibility and reporting.
- Coordinated the store leading district in sales during Q4 of 2025 as an A-volume store.
Taxpayer Service Specialist
Kentucky Department of Revenue
01.2024 - 03.2025
- Advised citizens on state tax obligations, ensuring compliance with regulations.
- Supported the rollout of DORIS, a Microsoft Azure-based tax system; identified and documented 5+ critical bugs, improving system reliability for 100+ agents.
- Delivered user training for staff transitioning to cloud-based platforms, enhancing digital readiness.
- Ensured accuracy and confidentiality in taxpayer communications and database records.
Team Lead / Service Agent
Enterprise Rent-A-Car
01.2018 - 01.2022
- Managed fleet operations for 300+ vehicles, coordinating maintenance and logistics.
- Led onboarding and training for 10+ new hires, promoting efficiency and safety.
- Collaborated with management trainees to align scheduling, resource allocation, and customer satisfaction goals.
Truck Unloader
UPS Freight
06.2014 - 03.2017
- Handled high-volume loading/unloading operations while ensuring product integrity.
- Improved process efficiency by implementing safe lifting and organization practices.
Customer Service Representative / IT Subject Matter Expert
Xerox
07.2012 - 05.2014
- Provided Tier 1 technical support to over 500+ users; served as SME for troubleshooting and documentation.
- Resolved recurring customer issues through data analysis and follow-up strategies.
- Collaborated with management to meet weekly performance targets and service goals.
Education
Master of Business Administration - Finance Specialization
Kentucky State University
Frankfort, KY12.2025
No Degree - Cybersecurity Bootcamp
Kable Academy
Cincinnati, OH06-2025
Bachelor of Arts - Political Science Minor in Business Administration
Kentucky State University
Frankfort, KY12.2023
Skills
- Technical Skills: Microsoft 365, Excel, R, Azure Cloud, Google Workspace, Adobe Premiere Pro, Slack, Zoom
- Analytical Skills: Data analysis, variance analysis, report generation, technical documentation
- Business & Policy: Financial literacy, compliance training, public outreach, stakeholder engagement
- IT Knowledge: Networking basics, information security, troubleshooting, cloud systems testing
- Soft Skills: Communication, leadership, adaptability, attention to detail, team training
- Inventory management
- Vendor relations
- Data entry
- Team leadership
- Supply chain coordination
- Process improvement
- Customer service excellence
- Cloud-based systems
- Performance accountability
- Tax compliance advisement
- Fleet operations oversight
- Report generation
- Communication skills
- Sorting inventory
- Shipping and receiving
- Warehouse operations
- Shipment verification
- Shipment receiving
- Load counting
- Order fulfillment
Certification
- Microsoft Azure Application
- Cloud Foundations
- Introduction to Information Security
- Statistical Literacy with Excel & R
- KABLE Academy (Cybersecurity Bootcamp)
- Social Media Marketing
Activities & Leadership
Licensed Sports Official YMCA Black Achievers IT Academy Graduate Dell TechKnow Volunteer Carnegie Hall Mentor Educational Talent Search Mentor National Society of Leadership and Success — Member National Association of Black Accountants — Member
Timeline
Receiving Manager
Cavender’s Boot City
07.2025 - Current
Taxpayer Service Specialist
Kentucky Department of Revenue
01.2024 - 03.2025
Team Lead / Service Agent
Enterprise Rent-A-Car
01.2018 - 01.2022
Truck Unloader
UPS Freight
06.2014 - 03.2017
Customer Service Representative / IT Subject Matter Expert
Xerox
07.2012 - 05.2014
Master of Business Administration - Finance Specialization
Kentucky State University
No Degree - Cybersecurity Bootcamp
Kable Academy
Bachelor of Arts - Political Science Minor in Business Administration
Kentucky State University