Energetic and innovative Project Manager with extensive experience driving transformative projects and optimizing operations across diverse sectors, including EdTech, construction, and brand development. Excelling in orchestrating complex initiatives by fostering collaboration and delivering creative solutions that align with strategic business goals. Proficient in Agile methodologies, harnessing both creative and analytical approaches and processes to boost productivity and efficiency. Known for empowering cross-functional teams to exceed performance expectations, and thriving in dynamic environments, turning complex challenges into opportunities for insight and growth .
Hi, I’m
My'A Phillips
Clinton,MD
Summary
Overview
7
years of professional experience
8
Certifications
Work History
MEAZURE LEARNING
Technical Project Manager
06.2021 - Current
Job overview
- Oversaw DevOps, Data Analytics, and Chromebook extension development teams, optimizing Agile workflows to increase product delivery efficiency by 35%.
- Managed the end-to-end development of a Chromebook extension, successfully launching an MVP that improved user experience for 20,000+ test takers.
- Collaborated with data analytics teams to integrate insights into product development, enhancing decision-making processes and improving software functionality.
- Led cross-functional teams in implementing DevOps practices, reducing deployment times by 30% and enhancing software quality and reliability..
- Conducted regular project risk assessments and mitigation strategies, achieving a 98% on-time delivery rate across all software development projects.
- Cultivated strong relationships with educational institutions and stakeholders, driving product innovation and increasing user engagement by 20%.
KRYSTAL KLEANJacksonville, FL
Strategic Projects Manager
10.2019 - 06.2021
Job overview
- Developed streamlined processes that integrated acquired systems, reducing operational bottlenecks by 40% and improving scalability.
- Coordinated cross-functional teams to manage resources and timelines, ensuring successful integration and alignment of business processes post-merger.
- Implemented risk management strategies that minimize disruptions during system upgrades, maintaining service continuity for clients.
- Facilitated Agile transformation across project teams, enhancing adaptability and increasing project delivery speed by 25%.
- Strengthened stakeholder communication to support strategic initiatives, leading to a 20% improvement in project outcomes and client satisfaction.
THE BRAND CONCIERGE
Brand Development Manager
12.2017 - 11.2020
Job overview
- Collaborated with brand owners to analyze existing systems and processes, implementing agile methodologies tailored to business needs.
- Utilized user research findings to optimize websites, applications, and online campaigns for improved user experience and increased conversion rates; Employed tools such as Google Analytics and HotJar for in-depth user behavior analysis.
- Created custom visual identities and branding strategies for 50+ clients spanning various industries, resulting in a 50% average increase in brand recognition; Tailored logos, colors, fonts, and imagery to resonate with target audiences.
- Orchestrated end-to-end automation through CRMs, Email campaigns, and API and AI integrations.
- Guided brand owners in adopting Agile practices, increasing productivity and automation by an average of 64%.
ASHLEY HOME-STOREJacksonville, FL
Customer Care Supervisor
12.2017 - 12.2019
Job overview
- Directed customer service, financing, and recruitment efforts, driving business success by ensuring seamless order processing and enhancing team capabilities.
- Partnered with Sales and Manufacturing to maintain strong customer relationships, addressing inquiries and issues promptly to boost satisfaction.
- Implemented financing solutions, managing credit and minimizing risks to increase sales and ensure financial stability.
- Reviewed financial reports and reconciled transactions to maintain accuracy and security, providing corrective feedback to the team.
CONDUENT
Technical Support Trainer
06.2015 - 12.2017
Job overview
- Taught agents to identify and troubleshoot complex customer issues, reducing call transfers to senior support staff by 28%.
- Developed training programs and instructional material on troubleshooting, maintenance, and installation of specific hardware and updates for all Apple Products.
- Reviewed training metrics to improve the number of successful Technical Support specialists per team.
- Coached employees to respond and resolve support tickets and calls promptly while maintaining a quality control score above 87%.
- Improved customer interactions and experiences throughout the support process.
GITI CLOTHING
Assistant Retail Store Manager I
01.2013 - 01.2015
Job overview
- Supervised, hired, assisted and trained a team of 15+ employees in customer service, store maintenance, and product promotions.
- Oversaw merchandise placements and styling; Consistently reached monthly sales and foot traffic goals.
- Maintained proper inventory counts to ensure the stock of the latest trends and fashions; Implemented purchase plans, and contact with suppliers; ensured maximum efficiency across all processes.
- Reviewed and analyzed store financial reports to identify areas of opportunity.
- Worked with Field consultants and Store staff to create solutions for the store's financial improvement.
Education
Western Governors UniversityOnline
Dual Masters/Bachelors from Information Technology Management
University Overview
Skills
- Asana Trello Microsoft Project Smartsheet Mondaycom Wrike Basecamp Clarity PPM Microsoft word Slack Microsoft Teams Zoom
- Miro Zoom Risk Register ARM (Active Risk Manager) Excel Tableau Google Analytics Looker, Power BI Google Workspace
- Microsoft Office Sharepoint Adobe Creative Cloud Figma Sketch Canva Wordpress Shopify Webflow Adobe Premiere Pro Final
- Cut Pro Github Docker AWS Salesforce Service Now HubSpot Zoho Nimble Hootsuite Mailchimp Google Analytics SEM Rush
- Intercom Drift ChatGPT Artificial Intelligence Workbench Gainsight Totango SurveyMonkey Typeform Trello Jira Confluence
- Kanbanize Azure DevOps Workday SAP Salesforce LMS platforms like Moodle TalentLMS LinkedIn Learning Coursera Zendesk
- Freshdesk Workday, ICIMS, LinkedIn Recruiting, Bamboo HR, ADP
Certification
Certified Scrum Master (CSM) SCRUM ALLIANCE Certified DevOps Generalist (C) DEVOPS INSTITUTE Advanced Communications Skills Certified (ACSC) Problem Solving Techniques Certified (PSTC) Strategic Customer Service Skills Certified (SCSSC) Time Management Skills Certified (TMSC) Empathy and the Emotional Intelligence Training (MC-EEIT) Teamwork Training (MC-TT) Adaptability/Flexibility Training (MC-AFT) Ability to Learn Training (MC-ALT) Communications Training (MC-CT Problem-Solving Training (MC-PST)
Work Preference
Work Type
Full TimeContract WorkPart TimeWork Location
RemoteHybridImportant To Me
Work-life balanceCompany CultureCareer advancementFlexible work hoursPersonal development programsWork from home optionHealthcare benefitsPaid time offPaid sick leave401k matchAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Accomplishments
- Developed a High-Impact Brand Strategy: Spearheaded the development of custom branding strategies for over 50+ clients, leading to a 50% increase in brand recognition and market differentiation across various industries.
- Optimized Digital User Experience: Utilized tools such as Google Analytics and HotJar to analyze user behavior, resulting in a 25% improvement in conversion rates and enhanced user satisfaction on client websites and applications.
- Drove Agile Transformation: Successfully implemented Agile methodologies at The Brand Concierge, increasing productivity and automation by 64% and streamlining client business processes.
- Launched Innovative Product MVP: Oversaw the development and launch of a Chromebook extension MVP at Meazure Learning, improving the user experience for 20,000+ test takers and contributing to a 20% increase in user engagement.
- Improved Service Delivery: Led a customer service team at Ashley HomeStore to deliver exceptional service, achieving a quality control score above 93% and enhancing overall customer satisfaction.
- Streamlined Operations During Mergers: Directed system improvements and integration projects during multiple mergers at Krystal Klean, reducing operational bottlenecks by 40% and ensuring seamless transitions.
- Enhanced Financial Solutions: Implemented effective in-house and third-party financing solutions, increasing sales by 15% and minimizing delinquency risks through strategic credit management.
- Advanced Training Programs: Developed and delivered training programs for over 250 Tier 2 technical support specialists at Conduent, reducing call transfers by 28% and improving team efficiency.
- Boosted Team Collaboration: Fostered cross-functional collaboration at Meazure Learning, aligning DevOps, Data Analytics, and development teams to enhance project delivery efficiency by 35%.
- Achieved On-Time Project Delivery: Managed project scopes and resources across multiple sectors, maintaining a 98% on-time delivery rate while ensuring alignment with business objectives and stakeholder expectations.
Timeline
Technical Project Manager
MEAZURE LEARNING
06.2021 - Current
Strategic Projects Manager
KRYSTAL KLEAN
10.2019 - 06.2021
Brand Development Manager
THE BRAND CONCIERGE
12.2017 - 11.2020
Customer Care Supervisor
ASHLEY HOME-STORE
12.2017 - 12.2019
Technical Support Trainer
CONDUENT
06.2015 - 12.2017
Assistant Retail Store Manager I
GITI CLOTHING
01.2013 - 01.2015
Western Governors University
Dual Masters/Bachelors from Information Technology Management
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