Comprehensive knowledge and practical experience in Custody and Global Securities Settlements, Fixed Income, Equity Securities, FX, Voluntary & Mandatory Corporate Actions, and Asset Servicing. Well developed interpersonal skills complimented by proven abilities to consistently produce high quality solutions in Client Management sphere. Promotes and develops highest level of client experience to ensure unitified organizational branding.
Overview
18
18
years of professional experience
Work History
Client Management Associate
HSBC
New York
05.2017 - Current
Responsible for client coverage supporting HSBC Global Custodians (HBEU, HBAP, & HTDE) and direct client coverage under newly implemented direct cash model
Oversees daily cash monitoring and movement for approximately 180 USD cash accounts for Top Tier client
Liase with various functioning supporting areas such as Risk, Legal, Controls and Compliance to ensure we are operating within anticipated parameters
Cognizant of operational risks and deficiencies which could restrict highest optimal functioning abilities for HSS US operating units
Accountable for adapting best business practices and determing efficiencies which result in greater operational executions
Serves as escalation point of contact for all HSS US cash, trades, and corporate actions queries
Tasked with document verification for cash account openings, closings, and static data changes for direct cash model
Investigates settlement disrcepancieis and Nostro cash breaks to ensure Reg W violations are prevented
Reviews STP data with operation groups to ensure maximal possible efficieny for MT202 swift messages
Executes montly reconciliations for cash accounts to ensure credit interest, tax withholdings, and fees are aligned according to agreements
Ensures monthly performance reporting is dispatched timely to key stakeholders
Charged with developing, reviewing, and amending key operating procedures, service improvements, and DIMs to ensure complicance is fully observed
Coordinates with respecetive DCC/AOAM, or supporting teams, to ensure raised queries have been acknowledged, addressed, and resolved timely and effectively
Promotes and fosters internal and external relationships of trust for Client Management and all HSBC colleageues
Voluntary Corporate Actions Analyst
JPMorgan Chase
Brooklyn
08.2016 - Current
Company Overview: Asset Servicing
Responsible for analyzing and interpreting Voluntary Corporate Action elections
Liaised with Middle Office personnel to ensure client’s elections were confirmed and valid
Upon expiration, final follow-up calls were made to Portfolio Managers to solicite instructions for uninstructed balances
Interacted with Portfolio Management to ensure elections were received via Swift, Fax, or JPM’s online system for Premium & Non-Premium Clients
Confirmed authenticity of instructions by verifying signatures, events, sequences, custody account number and essential details for processing
Coordinated with Agent Instruction team to ensure client’s elections, paperwork, and tax documents were in good order for final submission to Agent
Performed and Investigated daily reconciliation of processed instructions to ensure all directives have been actioned and all discrepancies have been correctly resolved
Escalated all risk items and service issues to team Leadership, Middle Office, and Client Service Representatives
Asset Servicing
Sr. Client Service Analyst
JPMorgan Chase
Brooklyn
05.2015 - 08.2016
Company Overview: Custody Middle Office
Responsible for ensuring custodial services relating to global securities settlement, global cash movements, various types of fx executions, and corporate action instructions were received and processed timely based on Investment Managers directions
Examined securities movements and cash flows associated with daily market transactions, to include emerging markets
Reviewed trade and cash instructions for highly sensitive and buy-in markets to guarantee timely market settlements
Supported corporate action queries relating to voluntary and mandatory event offers, including trade transformations
Discussed risk minimization and exposure to Investment Managers when irregular settlement conflicts arose
Coached and Trained newly hired associates on fundamentals relating to the roles of a custodian and system navigations
Served as primary escalation personnel for new colleagues when irregular or ad-hoc queries emerged to minimize further escalations
Custody Middle Office
Client Service Analyst
JPMorgan Chase
Dallas, Texas
03.2012 - 05.2015
Company Overview: Custody Middle Office
Tasked with monitoring global and domestic cash, trades, and foreign exchange instructions and blotters to ensure accounts were balanced and reconciled properly for State Treasury, Pension, and Corporate clients
Responsible for ensuring received instructions from clients, agents, or internal partners were sufficient for processing
Verified & processed client directives relating to Memorandums, Securities Lending, Tri-Party Repos, and Cash transactions while ensuring fund movements and transfers occurred between Custody, General Ledgers, DDA, and TDA accounts
Processed asset maturities for securities which expired in the Security Lending program through client directed lending
Executed repair functions for trade instructions to ensure valid details for clearing were populated before settlement date
Monitored Global & Domestic Cash movements including interfund transfers, Margins, Futures, Options, FX’s and Repatriations
Confirmed Netting of Federal Wire movements to designated Counterparties while ensuring transfers were made in prescribed time parameters
Custody Middle Office
Administration Specialist/Logistics Coordinator
LEAR SIEGLER SERVICES, INC.
Iraq
05.2007 - 08.2009
Distributed critical operational and maintenance-related data to the relevant team members
Coordinated travel arrangements, status changes, and couring of sensitive documents by inbound/outbound site personnel
Guided productivity levels to 60% or better of weekly requirements as established by the company’s Project Management Office (PMO)
Established and maintained highly efficient, sequential filing system for storing and retrieving work order packets
Reduced payroll delays by thoroughly examinating and correcting nearly $200,000 of weekly timesheets prior to final submission
Served as custodian of classified and sensitive documents as well as performed timely disposition of documents upon expiration
Maintained accountability of approximately 200 personnel for travel requests while ensuring full compliance of security measures
Education
MBA - Finance
ASHFORD UNIVERSITY
Clinton, IA
01.2011
BA - Communication Studies
UNIVERSITY OF NORTH TEXAS
Denton, TX
01.2007
Skills
DelTek
PeopleSoft
Excel
Word
PowerPoint
Access
Outlook
Lotus Notes
Militaryexperience
UNITED STATES ARMY, Various Locations, 01/01/99, 12/31/07