Kelvin Schlemme
Lakeville,MN
Summary
Accomplished Manager with a proven track record at Champps, enhancing brand awareness and driving sales through strategic planning and marketing initiatives. Expert in POS system operation and relationship building, I excel in creating customer loyalty and leading teams to exceed sales targets. Skilled in upselling and customer service, my approach has consistently improved business outcomes. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
14
14
years of professional experience
Work History
Sales Associate
Huebsch-Services
Eagan, MN
10.2022 - Current
- Built and maintained relationships with peers and upper management to drive team success.
- Attended weekly team meetings to review performance goals and objectives.
- Used technology resources to assist customers in locating and selecting items.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided accurate information about products, prices and services.
- Answered customer inquiries regarding product features, pricing, and availability.
Bartender/Supervisor
Harry's
Lakeville, MN
02.2015 - 08.2022
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Developed schedules for bartenders, servers and other staff members.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Created monthly work schedules for bartending staff based on business volume and needs.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained up-to-date knowledge of current drink recipes and promotions.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained new bartenders on proper alcohol handling techniques and customer service etiquette.
- Provided exemplary customer service at all times while interacting with patrons.
Manager
Champps
Burnsville, MN
09.2010 - 10.2016
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Analyzed business performance data and forecasted business results for upper management.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Proposed or approved modifications to project plans.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Developed and implemented strategic plans to achieve company objectives.
- Trained employees on additional job positions to maintain coverage of roles.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
Some College (No Degree) - Communications
Maricopa Community Colleges, Mesa Community College
Mesa, AZSkills
- Upselling
- Retail loss prevention
- Promotional support
- Shipment processing
- Merchandising
- Customer needs assessment
- Customer service
- Product guidance
- Money transfer systems
- POS system operation
- Relationship building
- Money handling
- Client service
- Sales strategies
- Sales trends
Timeline
Sales Associate
Huebsch-Services
10.2022 - Current
Bartender/Supervisor
Harry's
02.2015 - 08.2022
Manager
Champps
09.2010 - 10.2016
Some College (No Degree) - Communications
Maricopa Community Colleges, Mesa Community College
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