Kelvin Suriel
New York,NY
Summary
Accomplished Train Operator and Conductor at New York City Transit, adept in train operation expertise and exceptional passenger assistance. Proven track record in enhancing customer satisfaction through efficient route planning and superior service. Skilled in safety protocols adherence and emergency management, contributing to a safer travel environment. Actively engaged in mentorship, elevating team performance and operational excellence.
Overview
9
9
years of professional experience
Work History
Train Operator
New York City Transit
08.2017 - Current
- Coordinated closely with dispatchers to stay updated on track conditions, delays, or changes in schedules.
- Reduced travel time through efficient route planning and schedule adherence, improving overall customer satisfaction.
- Adapted to varying weather conditions by adjusting train operation strategies as needed, prioritizing passenger safety and comfort at all times.
- Supported training initiatives for new hires, providing real-world experience as an experienced mentor in the field of train operations.
- Provided exceptional customer service, addressing passenger inquiries in a timely and professional manner.
- Operated miscellaneous equipment and worktrains. For track maintenence, system clean up and waste removal. heavy duty hauling.
- Operated trains within established speed limits, maintaining a safe environment for both passengers and employees while minimizing delays.
Train Conductor
New York City Transit
07.2015 - 08.2017
- Addressed passenger inquiries in a polite and informative manner, elevating overall customer service standards.
- Communicated with train dispatchers to obtain and adjust directions.
- Contributed to on-time performance by swiftly addressing any operational issues or delays.
- Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
- Guided new hires through on-the-job training, sharing valuable insights and best practices for success in the conductor role.
Education
Associate Of Applied Arts - Business Administration And Management
Borough of Manhattan Community College of The City University of New York
New York, NYHigh School Diploma - Computer Programming
Washington Irving High School
New York, NY06.2001
Skills
- Train Operation Expertise
- Passenger Assistance
- Safety Protocols Adherence
- Emergency Management
- Mechanical Aptitude
- Electrical systems understanding
- Train Inspection
- Safety rules and regulations
- Yard operations
- On-board inspections
- Coupling and Uncoupling
- Brake control operation
- Track Switch Operation
- Multi-tasking Abilities
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Train Operator
New York City Transit
08.2017 - Current
Train Conductor
New York City Transit
07.2015 - 08.2017
Associate Of Applied Arts - Business Administration And Management
Borough of Manhattan Community College of The City University of New York
High School Diploma - Computer Programming
Washington Irving High School
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