Kelvin Wilson
Chicago,IL
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction . Skilled in problem-solving and teamwork, adept at using computer skills for data analysis and logistics coordination. Hardworking and passionate job seeker with strong organizational skills eager and Ready to help team achieve company goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Team Leader
Pactiv Advance Packaging Solution
02.2007 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Automotive Assistant Manager
Big Kmart
11.2003 - 05.2005
- Contributed to a positive work environment through effective communication and teamwork with colleagues.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Achieved higher customer satisfaction ratings based on comprehensive knowledge of automotive models, features, and specifications.
- Demonstrated exceptional problem-solving abilities while assisting customers with various inquiries related to their automotive needs.
- Reduced customer wait time for services by efficiently coordinating schedules between technicians, advisors, and clients.
- Increased repeat business by building strong relationships with clients through attentive follow-up communications.
Maintenance Technician
Phillip 66 (Perry Maintenance)
11.2001 - 03.2003
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Education
No Degree - General Studies
Olive/harvey College
103rd StonyIlandSkills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- computer skills
- forklift skills
- Multitasking
- Organizational Skills
- Data Analysis
- Logistics Coordination
- Adaptability and Flexibility
Certification
CompTIA Project+ Certification – CompTIA.
Project T.E.A.M automotive certificate in basic automotive repair.
Forklift certification
Timeline
Team Leader
Pactiv Advance Packaging Solution
02.2007 - Current
Automotive Assistant Manager
Big Kmart
11.2003 - 05.2005
Maintenance Technician
Phillip 66 (Perry Maintenance)
11.2001 - 03.2003
No Degree - General Studies
Olive/harvey College
CompTIA Project+ Certification – CompTIA.
Project T.E.A.M automotive certificate in basic automotive repair.
Forklift certification
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