Kelvinisha Horton
La Marque,TX
Summary
Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Dedicated with over 5 years of experience. Adept at setting and adhering to established budgets and timelines. Recognized for exceptional customer service and communication skills. Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong XP R C Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Resident Services Coordinator
Galveston housing Authority
Galveston, Texas
04.2023 - 04.2024
- Provided direct support to residents with medical, housing, and social services needs.
- Conducted home visits to assess resident's living conditions and identify potential service opportunities.
- Developed individualized service plans for each resident based on assessment results.
- Facilitated case management meetings with residents and other stakeholders involved in their care.
- Coordinated referrals to appropriate community-based organizations and agencies.
- Maintained detailed records of all contacts with clients including progress notes, assessments reports, treatment plans and discharge summaries.
- Provided crisis intervention services as needed to address immediate concerns or issues related to mental health or substance abuse problems.
- Educated residents on rights and responsibilities within the facility as well as landlord and tenant laws governing rental agreements.
- Organized recreational activities such as sports tournaments, movie nights, holiday parties for residents at the facility.
- Collaborated with outside organizations such as homeless shelters, food pantries, job training centers to provide additional resources for clients in need.
- Assisted in developing policies and procedures related to resident services operations.
- Advised tenants on tenant rights and regulations regarding leases and rental agreements.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Communicated with staff to resolve problems with individual students.
- Interfaced with residents to address and resolve complaints or grievances.
Head Case Manager
The Salvation Army
Galveston, TX
10.2021 - 03.2023
- The client wellness and autonomy through advocacy, assessment, planning, communication, education, resource management, and service facilitation
- Ending Homelessness, move into stable housing, advocating through finding housing and shelter
- Empowering the clients and motivating them to achieve better.
- Provided comprehensive assessments of clients' needs and created individualized treatment plans.
- Facilitated groups to address topics such as life skills, relapse prevention, substance abuse, mental health concerns.
- Monitored client progress and modified services accordingly to meet their changing needs.
- Conducted regular meetings with team members to discuss caseloads and provide guidance on complex cases.
- Maintained up-to-date records on each client's status including progress notes and case histories.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Assisted individuals with eligibility for available benefits.
FEMA Corps Member
Support Services Group
Waco, TX
01.2021 - 08.2021
- Implemented community programs for FEMA support group services
- Hired, interviewed, and trained employees
- Analyzed registration intake data and information
- Approached and solved work problems with initiative and sound judgement
- Served customers by going above-and-beyond to offer exceptional support for all needs
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals
- Customer services, outbound calling, Inbound calling.
Security Officer
Allied Universal Security
Houston, TX
04.2017 - 04.2020
- Patrolled public areas to detect irregularities and prevent unauthorized entry
- Investigated disturbances, alarms, and unusual activities
- Defused conflicts by using de-escalation and crisis management techniques
- Identified security concerns through regular facility and equipment inspections
- Responded to medical or security emergencies to perform first aid, secure scenes, and detain individuals
- Warned violators of rule infractions, such as loitering, smoking, or carrying forbidden articles
- Identified security issues with foot patrols of building and grounds
- Minimized security breaches with effective locking and monitoring procedures
- Monitored multiple building and grounds areas with CCTV feeds
- Secured building entrances and exits, manning security stations and preventing unauthorized access.
Site Safety Specialist
Apache Ind
Laporte, TX
06.2015 - 07.2016
- Verified compliance of workplace environments, equipment, and practices with mandated safety standards
- Enhanced overall safety through improved training programs and safety equipment
- Reduced negative impacts on workers with effective hygiene programs, controlling noise and monitoring atmospheric conditions
- Assisted customers with sales and service needs
- Boosted efficiency by keeping work areas clean, tidy, and free of debris
- Helped team handle high-volume work by prioritizing tasks and organizing supplies
- Completed all tasks promptly and with minimal oversight
- Kept all areas clean, organized and in line with company professional standards
- Completed accurate work tasks by carefully reviewing every order.
Education
High school -
Colony Park Academy
05.2008
Skills
- Administration and management
- Analytical thinking Planning
- Microsoft Word Recordkeeping
- Clerical support Disaster
- Response Strong Interpersonal
- Skills Clean Driving Record
- Monitoring Safety Physical Labor
- Construction Experience
- Professional Demeanor Problem-Solving Skills
- Housing Placement
- Mental Health Support
- Documentation
- Emergency Preparedness
- Disability Services
- Issue Resolution
- Problem-Solving
- Progress Documentation
- Microsoft Office
- Relationship Building
- Decision-Making
- Case File Management
- Attention to Detail
- Emotional Support
- Resident Supervision
Timeline
Resident Services Coordinator
Galveston housing Authority
04.2023 - 04.2024
Head Case Manager
The Salvation Army
10.2021 - 03.2023
FEMA Corps Member
Support Services Group
01.2021 - 08.2021
Security Officer
Allied Universal Security
04.2017 - 04.2020
Site Safety Specialist
Apache Ind
06.2015 - 07.2016
High school -
Colony Park Academy
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