Kelvin Leonard Mendoza Ceballo
Newnan,GA
Summary
Bilingual IT professional fluent in English and Spanish, with a strong foundation in Computer Science, Software Development, and IT Support. Expertise in Python, C#, JavaScript, and cybersecurity fundamentals, complemented by hands-on experience in systems administration, troubleshooting, and QA testing. Recognized for delivering efficient, compliant, technology-driven solutions in both technical and client-facing environments, with a proven ability to identify opportunities for technological improvement. Tech-savvy innovator adept at leveraging emerging technologies to enhance productivity and streamline operations while excelling in fast-paced settings that demand adaptability and strong collaboration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Case Aide / Youth Care Worker
GBCHFM
10.2024 - Current
- Achieved 100% compliance of digital records, reducing audit corrections by 20%.
- Created automated data reports, accelerating decision-making for supervisors.
- Trained staff on agency software, reducing documentation errors by 15%.
- Provided Tier-1 tech troubleshooting for 30+ staff using agency IT systems.
Case Manager / Case Aide
Inspire Georgia
08.2023 - 08.2024
- Used cloud-based systems to manage sensitive data with 100% on-time reporting compliance.
- Improved onboarding efficiency by 25% through digital process optimization.
- Supported cross-functional teams with IT and documentation assistance.
Bilingual Shift Lead
Costco Wholesale
02.2023 - 08.2023
- Directed bilingual support team, maintaining customer satisfaction scores above 90%.
- Optimized internal workflows, cutting customer wait times by 12%.
Program Director
Something New
11.2019 - 05.2022
- Digitized community program management, improving efficiency by 30%.
- Implemented reporting systems that supported resource allocation for 200+ children.
Production Assistant
Corporacion Corrales
11.2017 - 03.2018
- Controlled stock of samples and handles, preparing shipments as required.
- Managed product labeling, production order copies, and packaging for provincial shipments.
- Reported product defects to supervisors, ensuring quality control compliance.
- Unloaded glass into warehouse storage and maintained cleanliness of furnace work area.
- Verified measurements of glass exiting the furnace and labeled finished products.
- Supported manufacturing and commercialization of tempered glass, mirrors, aluminum profiles, and enclosures.
Tempered Glass Furnace Operator
Vidrieria 28 de Julio S.A.C. / Corporacion Furukawa
04.2017 - 11.2017
- Loaded and updated software for glass-cutting machines, ensuring operational accuracy.
- Maintained and updated databases for production scheduling.
- Created and updated labels for order tracking and glass dispatch control.
- Optimized and organized glass cutting processes, improving workflow efficiency.
Systems Engineer
Central University of Venezuela
01.2012 - 01.2016
- Installed, configured, and maintained servers, networks, and user systems.
- Migrated legacy systems to cloud and mobile, improving accessibility for 200+ users.
- Diagnosed and resolved IT issues, reducing downtime by 25%.
Education
B.S. - Computer Engineering
Central University of Venezuela
Caracas, VE08-2016
Associate of Science - Computer Science
Codecademy
New York, NY02-2025
Associate of Science - Introduction To Cybersecurity
Codecademy
New York, NY10-2024
Associate of Science - CS50's Introduction To Computer Science
Harvard University
Cambridge, MA09-2024
High School Diploma -
U.E.N. “Antonio Jose Sotillo”
Zaraza, GU05-2008
Skills
- Systems Administration (Windows, Networking, Cloud)
- IT Support & Troubleshooting (Microsoft 365, Active Directory, Hardware/Software)
- Software Development (Python, C#, JavaScript, Unity, APIs)
- Cybersecurity & Compliance Documentation
- QA Testing (Manual validation, Debugging, Bug Reporting)
- Database & Reporting (Excel, SQL fundamentals)
- Bilingual Communication (English & Spanish)
- Relationship building
- Health and safety
- Professional boundaries
- Certified in CPR/AED
- Computer literacy
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 17 staff members.
Certification
- Codecademy – Computer Science (2025), Cybersecurity Fundamentals (2024)
- Harvard University – CS50 Introduction to Computer Science (2024)
- Specialized Training: Trauma-Informed Care, Emotional Intelligence in Leadership, Advanced Case Management
Languages
Spanish
Native or Bilingual
English
Professional Working
Interests
- Strategy Games
- Volunteer Travel
- Web Development and Design
- Video Game Design
- Playing Sports
Timeline
Case Aide / Youth Care Worker
GBCHFM
10.2024 - Current
Case Manager / Case Aide
Inspire Georgia
08.2023 - 08.2024
Bilingual Shift Lead
Costco Wholesale
02.2023 - 08.2023
Program Director
Something New
11.2019 - 05.2022
Production Assistant
Corporacion Corrales
11.2017 - 03.2018
Tempered Glass Furnace Operator
Vidrieria 28 de Julio S.A.C. / Corporacion Furukawa
04.2017 - 11.2017
Systems Engineer
Central University of Venezuela
01.2012 - 01.2016
B.S. - Computer Engineering
Central University of Venezuela
Associate of Science - Computer Science
Codecademy
Associate of Science - Introduction To Cybersecurity
Codecademy
Associate of Science - CS50's Introduction To Computer Science
Harvard University
High School Diploma -
U.E.N. “Antonio Jose Sotillo”
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