Kelyssa Stephenson
Lauderdale Lakes,FL
Summary
Dynamic and dedicated professional with a strong background in customer service at Smoothie King and Oasis. Proven ability to enhance customer satisfaction through tailored experiences and effective problem-solving. Skilled in ingredient knowledge and maintaining cleanliness, fostering teamwork to optimize service efficiency and elevate dining experiences.
Overview
2
2
years of professional experience
Work History
Smoothie Maker
Smoothie King
05.2023 - 07.2024
- Prepared and served juices and blended drinks.
- Collaborated with team members to optimize productivity during peak hours.
- Ensured proper rotation of perishable ingredients to minimize waste while maintaining freshness for consumption.
- Maintained a clean and sanitary workspace, adhering to health department standards for food safety.
- Resolved customer complaints professionally, ensuring they left satisfied with their experience at the store.
- Enhanced customer satisfaction by crafting high-quality, customized smoothies based on individual preferences.
- Increased efficiency by prepping fruits and vegetables ahead of time for easy access during busy periods.
- Adapted quickly to changes in protocols or recipes based on feedback from management or customers.
- Assisted in inventory management, ensuring adequate stock levels of ingredients and supplies.
Senior Waiter
Oasis
06.2022 - 02.2023
- Mentored junior waitstaff to improve their skills and maintain a high standard of service, resulting in a more cohesive team.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Served as a liaison between kitchen staff and guests regarding dietary restrictions or special requests ensuring a pleasant dining experience for all.
- Resolved customer concerns promptly and professionally, ensuring a positive dining experience.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Coordinated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
- Provided exceptional wine pairing recommendations that enhanced the guests'' culinary experience.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Oversaw private events, ensuring proper setup, service execution, and guest satisfaction throughout the occasion.
Education
High School Diploma -
Nova High School
Davie, FL06.2024
Skills
- Cleanliness
- Order taking
- Ingredient knowledge
- Sanitation practices
- Positive attitude
- Teamwork
- Customer service
- Problem-solving
- Cleaning and organization
Timeline
Smoothie Maker
Smoothie King
05.2023 - 07.2024
Senior Waiter
Oasis
06.2022 - 02.2023
High School Diploma -
Nova High School
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