Kema Lewis
Arlington,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Research Analyst
Bank of America
07.2024 - Current
- Use knowledge and better judgement to determine if a check is legitimate or not.
- Match data in different systems to determine if the issue needs to be escalated.
- Conduct thorough system analysis to identify discrepancies before determining fraud.
- Record findings in the system based on data analysis.
Research and Adjustment Collections Intern
Bank of America
01.2024 - 07.2024
- Maintained accuracy when inputting financial centers and mailing out payments.
- Scanned in mailed checks to begin case creation and the collection process.
- Used multiple banking systems to verify legitimacy of checks and account authenticity.
- Prioritized tasks based on payment processing schedules.
- Utilized balancing techniques to verify all checks and correspondence accounted for.
Patient care Coordinator
Texas Health
12.2022 - 08.2023
- Collected patients’ medical history and request referrals and medical notes from previous physicians.
- Scheduled appointments based off doctors’ availability.
- Navigated through multiple computer systems while seamlessly communicating over the phone.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Managed patient intake procedures, verifying insurance information and medical histories for accuracy.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Dental Assistant
Mint dentistry
01.2022 - 05.2022
- Managed inventory in operating rooms to ensure no delays.
- Educated patients on oral hygiene and post surgery care.
- Explained insurance and made treatment plans based of benefits and state of oral health.
- Prepared patient x-rays and images for dentist review.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Education
Certification - Business Administration, Business operations generalist
Dallas college
05-2024
Licensed dental assistant - undefined
Pure dental Academy
12-2021
Skills
- Critical thinking
- Analytical thinking
- Microsoft
- Excel
- Prioritization
- Attention to detail
- Written and oral communication
- Fraud detection
- Problem solving
Certification
- Microsoft office specialist: Excel Associate (Microsoft office 365 Apps) December 2023
- Communication Skills for Business (CSB) – Professional communication October 2023
Timeline
Research Analyst
Bank of America
07.2024 - Current
Research and Adjustment Collections Intern
Bank of America
01.2024 - 07.2024
Patient care Coordinator
Texas Health
12.2022 - 08.2023
Dental Assistant
Mint dentistry
01.2022 - 05.2022
Licensed dental assistant - undefined
Pure dental Academy
Certification - Business Administration, Business operations generalist
Dallas college