Kemar Fort
Baton Rouge,Louisiana
Summary
Flexible Student Worker polished in balancing schoolwork and office work. Very patient and self-directed individual possessing outstanding problem-solving and planning abilities. Committed to gaining real-world experience and working collaboratively with team.
Overview
5
5
years of professional experience
Work History
Student Worker
Office of technology services
Baton Rouge, LA
12.2022 - Current
- Provided technical assistance and support to the employees of many different state agencies such as LDH, LDVA, DEQ, in the use of computer hardware and software applications.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Coordinated with other teams to enure user satisfaction and Task completion.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Host/Take Out Cashier
Red Lobster
Baton Rouge
01.2020 - Current
- Manage telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers
- Monitored restaurant activity to determine seating and dining flow
- Engaged with guests to maximize satisfaction with food and service
- Review work procedures and operational problems, determining ways to improve service
- Conversed with members and guests in an outgoing and friendly manner
- Support servers and bussers through high-volume shifts with food running and table clearing.
Pizza Delivery Driver
Pizza Hut
Baton Rouge, LA
07.2019 - 11.2019
- Manage delivery pickups in-store and prepare them for delivery
- Responded quickly to meet customer needs and resolve problems
- Turned in receipts and money received from deliveries
- Reported delays, accidents, or other traffic and transportation situations to bases or other vehicles using telephones or mobile two-way radios.
- Provided courteous customer service by addressing customer concerns promptly and professionally.
Education
Associate In Science (A.S.) In Information Technology Candidate -
ITI Technical College
05.2024
Skills
- customer service attitude
- Teamwork oriented
- Interpersonal Skills
- Manage multiple tasks simultaneously
- Easily approachable
- End User Support
- knowledge of Active directory
- Incident Management
- Performs installations, maintenance, and configuration of software and applications
- performs User and systems account management tasks such as; resetting passwords, caching user credentials, tracking and updating assigned asset information
Coursework
Introduction to Information Technology
References
References available upon request
References
References available upon request.
Timeline
Student Worker
Office of technology services
12.2022 - Current
Host/Take Out Cashier
Red Lobster
01.2020 - Current
Pizza Delivery Driver
Pizza Hut
07.2019 - 11.2019
Associate In Science (A.S.) In Information Technology Candidate -
ITI Technical College
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