KEMAR OSBOURNE

Accomplished Insurance Specialist with a proven track record at Amica Insurance, adept in client retention and regulatory compliance. Leveraged documentation expertise and interpersonal skills to enhance customer satisfaction and streamline processes. Achieved significant improvements in policyholder engagement and operational efficiency, demonstrating a strong commitment to quality and service excellence. Goal-oriented professional effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Offering several-year background generating new business by selling various insurance plans.