Kemar Trail
Montego Bay,St. James
Summary
Results-driven Sales Coordinator with significant experience in the field, proven success in leading sales teams to achieve and exceed targets. Skilled in developing effective sales strategies, fostering client relationships, Demonstrated ability to improve team performance through coaching and motivational techniques. Consistently enhanced revenue growth by implementing innovative sales tactics and optimizing operational processes.
Overview
6
6
years of professional experience
Work History
Sales Coordinator
Thompson's Haulage Contractors & Service LTD
2A, Campbell's Blvd, Kingston , Jamaica
11.2019 - Current
- Performed administrative tasks, such as filing paperwork and updating databases.
- Assisted in training new employees on company policies and procedures.
- Collaborated with other departments within the organization to ensure efficient workflow processes.
- Monitored team sales targets, and addressed deficiencies.
- Developed and implemented sales strategies to achieve monthly and annual sales targets.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Coordinated staff schedules, ensuring adequate coverage daily.
- Handled customer complaints and issues, ensuring satisfaction, and maintaining the company reputation.
- Prepared detailed reports on sales performance, inventory, and customer feedback for upper management.
- Analyzed sales data to identify trends, opportunities for growth, and areas requiring improvement.
- Fostered a positive work environment, encouraging teamwork and employee engagement.
- Collaborated with the HR department to recruit, hire, and onboard new sales staff.
- Conducted regular performance reviews, providing constructive feedback and coaching to improve sales skills.
- Set individual and team sales goals, motivating staff to meet and exceed these targets.
- Managed a team of sales associates, ensuring high levels of customer service and sales performance.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Trained new and existing staff on product knowledge, sales techniques, and customer service standards.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
- Coordinated travel arrangements for sales representatives as needed.
- Processed orders received from customers within specified timelines.
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
- Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
- Generated leads through cold calling, networking, referrals and other methods.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
- Coached, developed and motivated team to achieve revenue goals.
Retail Sales Associate
Thompson's Haulage Contractors & Service Ltd
2A Campbell's Blvd Kingston , Jamaica
06.2019 - 11.2019
- Greeted customers upon entering the store and provided assistance.
- Participated in team meetings and training sessions.
- Demonstrated knowledge of store products and services.
- Inspected purchased items for defects before handing them over to customers.
- Organized displays to attract customers and promote sales.
- Completed transactions in an efficient manner while providing excellent customer service.
- Provided product information and answered customer questions.
- Handled customer complaints in a professional manner.
- Promoted special offers and discounts to encourage additional purchases.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Addressed customer questions and concerns regarding products and services.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained records related to sales for store management.
Education
Level One Certificate - Food And Nutrition
HEART/NSTA Trust
07-2008
High School Diploma -
Marcus Garvey Technical High School
07-2006
Skills
- Sales strategy
- Team leadership
- Conflict resolution
- Sales reporting
- Communication skills
- Time management
- Collaboration skills
- Professionalism
- Customer service
- Upselling strategies
- Adaptability and flexibility
- Field sales
- Sales strategies
- Sales process
Languages
English
First Language
English
Proficient (C2)
C2
References
References available upon request.
Accomplishments
- Supervised a team of 90 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsPaid time offTeam Building / Company RetreatsPaid sick leaveQuote
Don’t believe everything you think.
Byron Katie
Timeline
Sales Coordinator
Thompson's Haulage Contractors & Service LTD
11.2019 - Current
Retail Sales Associate
Thompson's Haulage Contractors & Service Ltd
06.2019 - 11.2019
Level One Certificate - Food And Nutrition
HEART/NSTA Trust
High School Diploma -
Marcus Garvey Technical High School
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