Kemaya Patterson
LIFE INSURANCE BROKER
Ozark,AL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Life Insurance Broker
National Agent Alliance
Ozark, AL
11.2022 - Current
- Communicated with clients to understand needs and identify best policies for each case.
- Sold life insurance policies via telephone and assisted other agents with underwriting.
- Calculated premiums and established payment methods for potential clients
- Upsold products to policyholders and potential new clients.
- Calculated premiums and established payment methods.
- Developed appropriate quotes based on risk information.
- Met with division leaders and consultants to discuss strategies to increase sales.
Supply Chain Specialist
U.S AIRFORCE
Crestview, FL
01.2019 - 11.2022
- Enhanced supply chain customer satisfaction ratings by resolving issues efficiently.
- Collected and reviewed information on suppliers, inventory and distribution to look for areas with suboptimal performance.
- Kept adequate supply flow to meet production needs.
- Automated office operations, and managed client correspondence, stock record tracking, scheduling and data communications.
- Coordinated top quality control and eliminated down time to maximize revenue.
Cashier
JACK'S FAMILY RESTAURANTS INC.
Dothan, AL
03.2020 - 07.2022
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Discounted purchases by scanning and redeeming coupons.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Collected payments and provided accurate change.
- Answered customer questions and provided store information.
Server
Chilis's Bar and Grill
Dothan , AL
12.2021 - 05.2022
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided exceptional service to high volume of daily customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Housekeeper
Flowers Hospital
Dothan , AL
11.2020 - 11.2021
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained and organized cleaning supplies stock.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Returned rooms to occupant-ready status to satisfy future guests.
- Sanitized and cleaned sinks, mirrors, toilets and showers.7
Education
High School Diploma -
Carroll High School
Ozark, AL05.2019
Skills
- Streamlining Processes
- Email Marketing
- Insurance Sales Strategy
- Building Relationships
- Client Prospecting
- Verbal and Written Communication
- Form Completion and Submission
- Document Control
- Premium Calculations
- Critical Thinking
- Time Management
- Team Training and Development
Timeline
Life Insurance Broker
National Agent Alliance
11.2022 - Current
Server
Chilis's Bar and Grill
12.2021 - 05.2022
Housekeeper
Flowers Hospital
11.2020 - 11.2021
Cashier
JACK'S FAMILY RESTAURANTS INC.
03.2020 - 07.2022
Supply Chain Specialist
U.S AIRFORCE
01.2019 - 11.2022
High School Diploma -
Carroll High School
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