Kemba Medard Ousmane
Houston,TX
Summary
Adept at elevating operational standards, I spearheaded room inspection protocols at Andaz Maui Wailea Resort, significantly enhancing guest satisfaction. My leadership and strong negotiation skills harmonized housekeeping and front office teams, driving efficiency. Known for adaptability and a results-driven approach, I excel in diverse environments, consistently achieving operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Andaz Maui Wailea Resort
Wailea, USA
07.2024 - Current
- Conducted detailed inspections of guest rooms and public areas to uphold luxury standards
- Managed room status, prioritized room cleaning, and resolved discrepancies with the Front Desk
- Coordinated operations across Housekeeping, Engineering, Front Office, and Laundry departments
- Assisted in recruiting, training, scheduling, and motivating employees for operational excellence
- Provided regular reports and updates on assignments to the management team
Housekeeping Lead
Hyatt Regency Chesapeake Bay Golf Resort, Spa, and Marina
Maryland, USA
08.2023 - 07.2024
- Supervised staff training on cleaning practices and the use of the HotSoS application
- Ensured guest rooms and public areas met Hyatt's high cleanliness standards
- Maintained and monitored inventory of cleaning supplies, ensuring operational efficiency
- Reported operational updates and flagged maintenance issues to senior management
Reception Attendant
Royal Residence Hotel
N'Djamena, Chad
01.2022 - 04.2023
- Facilitated guest check-in, check-out, and reservations with exceptional customer service
- Responded promptly and professionally to guest inquiries and complaints, ensuring satisfaction
- Organized and managed appointments, travel arrangements, and administrative tasks
Internship: Food & Beverage Server
Royal Residence Hotel
N'Djamena, Chad
08.2021 - 11.2021
- Greeted and seated guests, ensuring prompt and courteous service
- Addressed guest feedback and provided recommendations to enhance their dining experience
Internship: Reception Attendant
Royal Residence Hotel
N'Djamena, Chad
08.2020 - 10.2020
- Welcomed visitors and managed reservations, check-ins, and billing processes efficiently
- Delivered exceptional customer service, addressing guest needs from arrival to departure
Education
Master's - Business Management and Administration (Hospitality and Restaurant)
Centre for Technical and Vocational Training in Building and Business Management (CFTP/BGE)
Chad06.2023
Diploma - Computer Hardware, Network, and Software Engineering
Everywhere Computer Institute
Maiduguri, Nigeria10.2008
Skills
- Dedicated
- Results-Driven
- Team-Oriented
- Strong Communication Skills
- Strong Negotiation Skills
- Flexible
- Integrity-Driven
- Stress-Resilient
- Leadership
- Adaptability
- Diverse Environments
Certification
- Certified Human Rights Consultant, US Institute of Diplomacy and Human Rights, Washington, DC, 2024
- Hyatt Training Programs, Opera Systems, Cybersecurity, Business Conduct, and Ergonomic Housekeeping Training, 2023
- First Aid Certification, Red Cross, N'Djamena, Chad
- Certificate of Active Participation, DELMARVA COMMUNITY SERVICES 24/7 DAD Program, 2023
- YMCA Membership Certificate, Chesapeake, 2024
References
- Loraine Joy Odango, Assistant Executive Housekeeper, Andaz Maui at Wailea Resort, Lorainejoy.odango@andaz.com, 808-243-4720
- Trevaine Jones, Executive Housekeeper, Hyatt Regency Chesapeake Bay Resort, Trevaine.Jones@hyatt.com, +1 (410) 253-5009
Personal Information
Driving License: Class C
Preferredareaofjobs
Rooms Division
Timeline
Operations Supervisor
Andaz Maui Wailea Resort
07.2024 - Current
Housekeeping Lead
Hyatt Regency Chesapeake Bay Golf Resort, Spa, and Marina
08.2023 - 07.2024
Reception Attendant
Royal Residence Hotel
01.2022 - 04.2023
Internship: Food & Beverage Server
Royal Residence Hotel
08.2021 - 11.2021
Internship: Reception Attendant
Royal Residence Hotel
08.2020 - 10.2020
- Certified Human Rights Consultant, US Institute of Diplomacy and Human Rights, Washington, DC, 2024
- Hyatt Training Programs, Opera Systems, Cybersecurity, Business Conduct, and Ergonomic Housekeeping Training, 2023
- First Aid Certification, Red Cross, N'Djamena, Chad
- Certificate of Active Participation, DELMARVA COMMUNITY SERVICES 24/7 DAD Program, 2023
- YMCA Membership Certificate, Chesapeake, 2024
Master's - Business Management and Administration (Hospitality and Restaurant)
Centre for Technical and Vocational Training in Building and Business Management (CFTP/BGE)
Diploma - Computer Hardware, Network, and Software Engineering
Everywhere Computer Institute
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