Kemba Speigner

• Handled administrative procedures to meet objectives set by board of directors or senior management
• Manage all business analytics, process, control, and reporting for multi program Operating Unit
• Develop comprehensive care plans tailored to meet each patient's specific needs while adhering to budgetary constraints
• Ensure that documentation is accurate, timely and compliant with applicable laws and regulations
• Created daily work schedules for staff members, always ensuring adequate coverage
• Conduct training sessions for new employees on company policies, procedures, systems and software applications
• Prepare and maintain records and reports, such as budgets, personnel records, and training manuals
• Managed department call volume of 50 calls per day and coordinated department schedules to maximize coverage during peak hours.

Work closely with leadership to align objectives and strategies with production tactics of department

• Ensures safety of self and others by following Polices/Procedures and wearing required PPE

Analyze work issues and recommend solutions to Group Leader

• Analyzed performance data daily to identify areas of improvement to meet production goals
• Prepared reports to summarize operational results and production performance to upper management
• Developed training programs tailored to individual needs that improved overall job performance
• Collaborated with other departments to ensure successful completion of projects
• Facilitated regular meetings with team to discuss progress towards goals and identify areas for improvement

• Ensured compliance with local postal regulations by following safety procedures when handling hazardous materials
• Inspected labels on packages and letters for correct addresses and other relevant information prior to dispatching
• Maintained accurate records of all mailed items, tracking shipments as needed
• Responded to complaints regarding mail theft, delivery problems and lost and damaged mail, filling out forms and making appropriate referrals for investigation
• Sorted incoming and outgoing mail, according to type and destination, by hand, or by operating electronic mail-sorting and scanning devices
• Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
• Demonstrated adaptability by quickly learning new technologies and processes introduced into daily operations for increased effectiveness.

• Ensured compliance with local postal regulations by following safety procedures when handling hazardous materials
• Inspected labels on packages and letters for correct addresses and other relevant information prior to dispatching
• Maintained accurate records of all mailed items, tracking shipments as needed
• Responded to complaints regarding mail theft, delivery problems and lost and damaged mail, filling out forms and making appropriate referrals for investigation
• Sorted incoming and outgoing mail, according to type and destination, by hand, or by operating electronic mail-sorting and scanning devices
• Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
• Demonstrated adaptability by quickly learning new technologies and processes introduced into daily operations for increased effectiveness.

• Provided exceptional customer service daily to internal and external customers to make vehicle purchase extraordinary from beginning to end
• Tracked and managed customer funds, as well as verifying and updating customer's files with addresses, phone number, places of employment

Communicated effectively with customers and business owners via multi-phone line, e-mail or fax to ensure all necessary documentation was provided when needed

• Reached out to customers after their purchase to ensure their needs were taken care of
• Performed bookkeeping functions such as creating journal entries, reconciling bank statements and preparing financial reports for management review
• Demonstrated proficiency in Microsoft Office Suite applications such as Word, Excel, Outlook and PowerPoint
• Created detailed reports summarizing weekly sales activity and other metrics
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.

• Recorded reward amounts given to approved recipients that could not be established via automated system
• Determined amounts payable to approved recipients as well as made decisions regarding stop payment, calculated over and underpayments, imposition of penalties
• Made sure proper notice went out to claimants during or after determining stage of their case
• Kept abreast of changes in policy or regulation affecting benefits administration, ensuring continued accuracy in decision-making processes.
• Used analytical skills to detect potential fraud within claims submitted for benefits authorization, safeguarding program resources against misuse or abuse effectively.
• Conducted thorough case reviews, identifying potential issues that could impact benefit payments or eligibility determinations.
• Managed caseload effectively, prioritizing tasks based on deadlines and complexity to meet required timelines consistently.

• As Learning Ambassador, assisted with welcoming and training new employees to out fast paced work environment
• Manage all business analytics, process, control, and reporting for upper management
• Ran daily reports to ensure all orders assigned were either shipped or in process of being shipped
• Once shipping status had been established, input information into system to give customers accurate and expected time of their purchase
• Prepared reports summarizing key findings from various research initiatives related to learning processes
• Implemented innovative teaching methods, resulting in increased student comprehension and retention.
• Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
• Improved student engagement by incorporating interactive activities and real-world examples in lessons.

• Develop and maintain monthly financial forecasts for business areas
• Expertly built pipelines by closing contract deals creating longtime customers by referral or word of mouth
• Collaborated with cross-functional teams to generate innovative solutions for customers' needs
• Created and implemented strategies to capture new markets and expand customer base
• Partnered with vendors to negotiate contracts that were beneficial for both parties
• Created detailed financial reports, budgets, and projections to track performance
• Qualified leads, built relationships and executed sales strategies to drive new business.
• Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
• Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
• Negotiated contracts successfully, securing favorable terms for both the company and clients.
• Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.

• Provided exceptional customer service while intake of patients in need
• Collected patient's demographics, insurance, medical history, and identified source of payments to collect deposits, copays or deductibles
• Prepared detailed reports summarizing admission trends and key metrics
• Monitored and reported KPI's relevant to upper management needs
• Implemented strategic plans and initiatives to achieve patient enrollment objectives
• Confirmed all insurance benefits met standards of admissions as dictated by policy.
• Compiled and analyzed data to track admissions trends and make recommendations for improvements.

• Monitored monthly budgeting activities to ensure compliance with the office guidelines
• Assisted with medical billing processes including coding, claims submission, payment posting and collections activities
• Compiled statistical KPI reports for management review and analysis
• Utilized strong organizational skills to prioritize workloads efficiently
• Generated various documents such as correspondence, reports, forms and presentations using MS Office Suite applications
• Performed various clerical and administrative functions, such as ordering, and maintaining inventory of supplies
• Reduced no-show rates by implementing automated appointment reminder calls or messages for patients.
• Maximized accuracy of billing procedures by carefully reviewing insurance claims and promptly addressing discrepancies.
• Ensured compliance with HIPAA regulations by diligently protecting patient privacy during all interactions and record-keeping tasks.
• Provided compassionate assistance to families navigating complex insurance coverage matters or coordinating specialty care referrals on behalf of their loved ones.