Kemba A Weeks
Customer Service and Loan Care
Jacksonville,FL
Summary
Dynamic Quality Assurance Analyst successfully executes testing methodologies to identify gaps and make recommendations for process improvements. Leverages excellent analytical and programming skills to document and troubleshoot errors. Advanced knowledge of test case management and defect tracking tools to support test processes.
Overview
17
17
years of professional experience
Work History
Senior Business Analyst
JPMorgan Chase Home Lending
Jacksonville, FL
01.2007 - Current
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Directed business analysts in executing and delivering various tactical and strategic plans.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Managed over 50 customer calls per day
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes
Loan Servicing Specialist
Bank of America
Jacksonville, FL
09.2005 - 01.2007
- Increased sales by 10%".
- Maintained and set mortgage interest rate and loan programs to remain competitive in market
- Reviewed and validated details of loan applications and closing documentation
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories
Education
High School Diploma -
Ashworth College
Norcross, GA06.1995
Skills
- Business process mapping
- Data analysis
- Operations analysis
- Marketing research
- Business administration
- Strategic planning
- Operations management
- Technical Writing
- Staff Management
- Workflow Analysis
- Needs assessments
- Quality assurance
- Customer targeting
- Microsoft Office Suite
- Web-based reporting tools
Timeline
Senior Business Analyst
JPMorgan Chase Home Lending
01.2007 - Current
Loan Servicing Specialist
Bank of America
09.2005 - 01.2007
High School Diploma -
Ashworth College
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