Kemberyl Diaz
Newark,NJ
Summary
Security professional with extensive experience in maintaining safety standards and ensuring compliance with regulations. Known for collaborative approach and results-driven mindset. Relied upon for adaptability and dependability in dynamic settings, with strong skills in conflict resolution and attention to detail.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
9
9
years of professional experience
Work History
Insurance Agent
Freeway Insurance Agency
10.2024 - 02.2025
- Built strong relationships with clients through consistent communication and excellent customer service.
- Identified potential gaps in existing coverage plans and proposed suitable enhancements as necessary to ensure comprehensive protection for employees.
- Conducted regular follow-ups with clients to assess satisfaction levels and proactively address any concerns or emerging needs.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Calculated quotes and educated potential clients on insurance options.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
TSA Agent
Newark Airport
12.2021 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Security Officer
FanDuel
09.2019 - 10.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Assistant Manager
Family Dollar
06.2016 - 01.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
High School Diploma -
Belleville High School
Belleville, NJ07-2012
Skills
- Workplace professional
- Customer service experience
- Teamwork and collaboration
- Excellent communication
- Community relations
- Report preparation
- Critical thinking
Languages
Spanish
Full Professional
Timeline
Insurance Agent
Freeway Insurance Agency
10.2024 - 02.2025
TSA Agent
Newark Airport
12.2021 - 10.2024
Security Officer
FanDuel
09.2019 - 10.2021
Assistant Manager
Family Dollar
06.2016 - 01.2018
High School Diploma -
Belleville High School
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