Kemely Olivo
Altamonte Springs
Summary
Diligent Case Manager and Administrative Assistant with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Millenia Auto Body
Orlando, FL
12.2021 - Current
- Answered phone calls and emails to facilitate effective business correspondence.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Coordinated appointments, meetings and conferences.
- Developed administrative processes to enhance office efficiency and support organizational objectives.
- Coordinated appointments and meetings to streamline scheduling and improve communication.
- Consulted with customers to resolve service and billing issues.
- Drove customer feedback to deliver information to management for corrective action.
- Worked closely with customers throughout the repair process to answer questions and address concerns promptly.
- Updated contact lists regularly.
Disability Case Manager
Morgan & Morgan Law Firm
Longwood, FL
01.2017 - 11.2021
- Managed between 140 - 180 disability claims at a time.
- Facilitated applications for government benefits including Medicaid and Social Security Disability Insurance, ensuring clients received necessary support.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Guided clients in accessing community resources to effectively address their needs and enhance their well-being.
- Compiled reports on cases and submitted them to supervisors.
- Monitored client progress through regular follow-up contacts.
- Maintained accurate case records and documentation according to agency guidelines through use of Salesforce.
- Maintained up-to-date case records with case activity status.
- Maintained accurate case records and documentation according to agency guidelines through use of Salesforce.
- Maintained logs of client interactions to ensure accurate record-keeping. and electronic client records following department and agency policies for effective monitoring.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Responded to inbound calls, chats, and emails, providing accurate information and support to enhance client satisfaction.
Appointment Scheduler
Sears Holding Corporation
Lake Mary, FL
01.2015 - 01.2017
- Answered incoming calls from potential new patients and existing patient inquiries.
- Handled incoming calls and directed callers to appropriate department or employee.
- Conducted outbound calls to remind patients of upcoming appointments.
- Performed follow up calls to confirm scheduled appointments.
- Scheduled and confirmed appointments.
- Maintained accurate records of patient appointments in computer system.
- Managed a high volume of emails related to appointment scheduling requests.
- Provided clear instructions to patients regarding their upcoming visits.
- Resolved customer complaints in a professional manner.
- Drove customer feedback to deliver information to management for corrective action.
- Processed payments and updated accounts to reflect balance changes.
- Analyzed demand and recommended updates to calendar schedule.
- Worked collaboratively with other team members to meet departmental goals.
- Entered information into system to update status reports.
Education
High School Diploma -
Wekiva High School
Apopka, FL06-2014
Skills
- Legal Administrative Support
- Office Administration
- Appointment management
- Administrative Operations
- Document management
- Financial Recordkeeping
- Expense Tracking
- Microsoft Office
- Salesforce
- CCC Estimating Software
- Multitasking and Prioritization
Languages
Spanish
Native/ Bilingual
Education and Training
other
Timeline
Administrative Assistant
Millenia Auto Body
12.2021 - Current
Disability Case Manager
Morgan & Morgan Law Firm
01.2017 - 11.2021
Appointment Scheduler
Sears Holding Corporation
01.2015 - 01.2017
High School Diploma -
Wekiva High School