KEMESHA SMITH
JACKSON,MS
Summary
Prosper with an agency that offers the opportunity to advance within the corporation, utilizing my experience as a professional personal. I am driven to achieve success through self-motivation fueled by enthusiasm and a passion with working with a team. I possess excellent and interpersonal communication skills; I am committed to supporting and striving for the mission and goals of the organization. I am business-minded promoting more than 5 years of expertise overseeing transactions and reconciling monthly financial reports. Highly collaborative individual with track record of effectively training and coaching staff members. Offering confidence, team contribution and decision-making skills.
Overview
22
22
years of professional experience
Work History
Business Finance Manager
Good Cars and Trucks Wholesales
01.2017 - Current
- Responsible for all financial servicing, but not limited to protecting financial assets of the company
- Communicating with loan department to maintain accurate information
- Processing customers payments upon delinquency
- Supervise employees
- Reconciling debts in the court of law.
Fraud Customer Service
Magnolia Federal Credit Union
01.2014 - 01.2017
- Responsibilities include identifying unusual fraudulent and suspicious activity.
- Initiating fraud claims and providing information on fraud disputes
- Performing a variety of tasks to prevent financial loss by blocking or placing security holds on accounts
- Documenting and escalating fraud alerts
- Responsible for resolving card member inquiries regarding fraud or security related concern.
- Responded to customer calls and emails to answer questions about products and services.
Call Center/Tech Support
Comcast
01.2006 - 01.2013
- Responsible for resolving network issues
- Troubleshooting
- Active listening and communication skills to diffuse customers issues
- Diagnosing.
Transporter/ Medical Record Clerk
Baptist Medical Center
01.2002 - 01.2007
- Transporting patients on stretchers and/or wheelchairs; experience with picking up and delivering routine and/or emergency reports, specimens, and patient care equipment
- Communicating with medical providers to follow upon pending requests and keeping detailed notes
- Scans/save/ organize all information into computer system as they are received from medical providers (Medicaid, Medicare, and other Insurance companies)
- Adhere to HIPPA regulations, as well as company policies and procedures.
Education
General Studies Diploma -
JIM HILL HIGH SCHOOL
Jackson, MS05.2001
Major: Interdisciplinary Studies W/concentration Social Work -
JACKSON STATE UNIVERSITY
Jackson, MS05.2013
Pharmacy Certificate -
AA SCHOOL OF PHARMACY
Certified Medical Assistant -
COASTAL MEDICAL TRAINING INSTITUTE
Skills
- Regulatory Compliance
- Financial Management
- Cash handling expertise
- Relationship building and management
- Technical Support
- Administrative support
- Documentation and reporting
- Problem-solving skills
- Cash Handling
- Quality assurance
- Inbound phone calls
- Logging call information
- Verbal and written communication
Skills Certifications
- Notary
- Basic Life Support (BLS)
- Nationally Certified Medical Assistant (CMA)
- American Banking Association (ABA)
Timeline
Business Finance Manager
Good Cars and Trucks Wholesales
01.2017 - Current
Fraud Customer Service
Magnolia Federal Credit Union
01.2014 - 01.2017
Call Center/Tech Support
Comcast
01.2006 - 01.2013
Transporter/ Medical Record Clerk
Baptist Medical Center
01.2002 - 01.2007
General Studies Diploma -
JIM HILL HIGH SCHOOL
Major: Interdisciplinary Studies W/concentration Social Work -
JACKSON STATE UNIVERSITY
Pharmacy Certificate -
AA SCHOOL OF PHARMACY
Certified Medical Assistant -
COASTAL MEDICAL TRAINING INSTITUTE
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