Kemi Burg
Summary
Dynamic Family Care Manager with a proven track record at Planned Parenthood, excelling in data analysis and operational efficiency. Expert in utilizing digital tools for streamlined workflows and effective communication. Adept at technical troubleshooting and fostering stakeholder relationships, ensuring high-quality outcomes in complex environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Family Care Manager
Self employed
Crofton, MD
05.2023 - Current
- Managed complex daily operations requiring coordination, documentation, scheduling, and communication across multiple providers.
- Monitored data trends in health metrics to inform decisions and support continuity of care.
- Implemented structured workflows improving efficiency, reliability, and accuracy.
- Utilized digital tools, remote communication platforms, and detailed recordkeeping systems.
Development Assistant (Contract)
Planned Parenthood
New York, USA
02.2017 - 05.2017
- Processed 500+ acknowledgments, contributions, and pledges with precision and adherence to data integrity standards.
- Streamlined donor database operations by updating systems, coding records, and conducting quality checks.
- Supported cross-functional initiatives requiring documentation, tracking, and operational efficiency.
Staff Associate
Pace University
New York, USA
07.2015 - 11.2015
- Resolved high-volume help desk tickets involving user account issues, system navigation, and technical troubleshooting.
- Processed HR forms, payroll documents, and purchase orders with high attention to accuracy.
- Coordinated department operations using digital tools and managed documentation workflows.
Exam Proctor
Pace University
New York, USA
01.2015 - 07.2015
- Maintained integrity of academic testing systems and ensured compliance with digital and paper-based workflows.
- Processed student grades and records in university systems, ensuring accuracy and consistency.
Staff Associate
Pace University
New York, USA
03.2010 - 07.2013
- Managed academic records, registration processes, and course allocations using administrative platforms.
- Communicated with students and departments via phone, email, and ticketing systems to resolve account and access issues.
- Organized academic events and coordinated workflows supporting operational efficiency.
- Oversaw student aides and delegated tasks to maintain department productivity.
Education
Master of Science - Cybersecurity Management And Policy
University of Maryland Global Campus
Adelphi, MD05-2027
Bachelor of Arts - Sociology
Pace University
New York, NYSkills
- Learning Management Systems (LMS) Support
- Virtual Desktop Infrastructure (VDI) Concepts
- Requirements Gathering & Documentation
- Product Lifecycle & Roadmap Support
- Functional Testing & QA
- SQL & Data Analysis Fundamentals
- Vendor & Stakeholder Communication
- Technical Troubleshooting
- Remote Support & Desktop Tools
Certification
- CompTIA Security+, 2024
- CompTIA SecurityX/CASP+, 2025
- CISSP, Pursuing
- CCSP, Pursuing
Timeline
Family Care Manager
Self employed
05.2023 - Current
Development Assistant (Contract)
Planned Parenthood
02.2017 - 05.2017
Staff Associate
Pace University
07.2015 - 11.2015
Exam Proctor
Pace University
01.2015 - 07.2015
Staff Associate
Pace University
03.2010 - 07.2013
Master of Science - Cybersecurity Management And Policy
University of Maryland Global Campus
Bachelor of Arts - Sociology
Pace University