Kemisha Davis

• Evaluated bodily injury claims to determine coverage and liability.
• Negotiated settlements with claimants and legal representatives effectively.
• Analyzed medical records and accident reports for accurate assessment.
• Collaborated with legal teams to prepare for litigation when necessary.
• Evaluated policy coverage accurately, mitigating potential compliance issues and disputes.
• Reduced claim processing time by effectively managing a caseload of personal injury claims.
• Managed complex bodily injury claims, applying strong analytical skills to determine appropriate resolutions.

• Evaluated bodily injury claims to determine validity and appropriate settlement amounts.
• Collaborated with legal teams to gather necessary documentation for complex claims.
• Negotiated settlements with claimants, ensuring fair compensation and resolution of disputes.
• Analyzed medical records and bills to assess damages and establish liability in claims.

• Investigated accident circumstances to determine liability and assign fault across all involved parties.
• Negotiated fair settlements with claimants, legal representatives, and third-party contacts to resolve bodily injury claims.
• Prepared claim trend reports and settlement updates for management to support oversight and decision-making.

• Managed and resolved complex auto claims, including coverage issues, multiple car accidents,
• Theft, Fire, and Total Loss claims.
• Communicated extensively and appropriately with policyholders, witnesses, claimants, and agents to gather information regarding claims.
• Responded to various written and telephone inquiries, including status reports.
• Negotiated coverage and liability decisions with insureds, claimants, and claimant carriers.

• Increased policy sales by consistently presenting suitable coverage options based on clients'' needs.
• Analyzed customer requirements to determine which products or services would provide best fit.
• Negotiated favorable terms with underwriters, securing competitive rates for clients while maintaining profitability for the agency.
• Utilized advanced communication techniques when discussing sensitive topics such as policy denial or premium increases with clients.
• Managed a diverse portfolio of clients, tailoring solutions to meet individual needs while balancing risk exposure for the agency.

• Managed the oversight, investigation, and resolution of 1st and 3rd party commercial claims, including evaluating coverage, liability, and damages.

• Provided excellent customer service by promptly addressing inbound customer calls related to claims files.

• Analyzed investigation data and policy terms to determine coverage, promptly notifying relevant parties of coverage determinations.

• Established claim reserves and negotiated settlements within designated authority limits.

• Determines and negotiates settlement amount for damages claimed within assigned authority limits.

• Conducted statements when necessary and collaborate with the Field Appraisal, Subrogation, and Special Investigative Unit (SIU) as appropriate.