Kemisha Walford
Punta Gorda,FL
Summary
Results-oriented healthcare administration professional with expertise in patient scheduling and HIPAA compliance. Proven track record of streamlining operations in multi-provider settings and mentoring staff to improve service delivery and patient satisfaction.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Patient Services Supervisor
GULFVIEW MEDICAL INSTITUTE
Port Charlotte, FL
01.2024 - Current
- Oversee appointment scheduling and patient communication protocols
- Coordinated the daily activities for front office staff, including task delegation, conflict resolution, billing, record management, and performance feedback
- Ensured compliance with HIPAA guidelines to protect patient privacy and data security
- Managed patient records and data entry
- Coordinated daily activities for front office staff, delegating tasks, resolving conflicts, managing billing, overseeing record management, and providing performance feedback
- Facilitated seamless information exchange among patients, clinical staff, and physicians to enhance communication and care coordination
Medical Administrative Assistant
Florida Kidney Physicians
Port Charlotte, FL
05.2022 - 12.2024
- Checked in and out patients at front desk
- Maintain multiple providers' schedules
- Verified insurance information for patient accounts
- Collected copays, coinsurance, and balances to maintain up-to-date patient accounts
- Maintain multiple providers' schedules
- Handled inbound and outbound calls for patient inquiries
Medical Assistant
Dr. Metyk Podiatry
Port Charlotte, FL
08.2018 - 03.2019
- Worked under the direct supervision of Dr. Michael Metyk
- Provided diabetic nail care to enhance patient comfort and health
- Assisted with minor in-office procedures to support patient treatment plans
- Conducted insurance verification to confirm patient coverage and benefits
- Scheduling new and follow-up patient appointments
- Managed ordering of office supplies to maintain adequate inventory levels
- Educated patients on post-op care to promote recovery and prevent complications
Education
Associate's degree - medical Billing & Coding
FLORIDA SOUTHWESTERN STATE COLLEGE
Punta Gorda, FL12-2025
Trade School - Medical Assisting
Southern Technical College
Port Charlotte, FL10-2018
College - Dental Hygiene
Florida Southwestern State College
Punta Gorda, FL12-2016
Skills
- Scheduling for multi-provider multi-specialty office
- Multi-specialty scheduling
- Medical Records
- Records management
- Financial Reconciliation
- Patient Portal Setup
- EOD Balancing
Certification
- BLS Certification
- CMA
- CPR Certification
- Medical Billing & Coding Certification
Timeline
Patient Services Supervisor
GULFVIEW MEDICAL INSTITUTE
01.2024 - Current
Medical Administrative Assistant
Florida Kidney Physicians
05.2022 - 12.2024
Medical Assistant
Dr. Metyk Podiatry
08.2018 - 03.2019
Associate's degree - medical Billing & Coding
FLORIDA SOUTHWESTERN STATE COLLEGE
Trade School - Medical Assisting
Southern Technical College
College - Dental Hygiene
Florida Southwestern State College