Kemka Pondexter
Miami,FL
Summary
I am a Business development professional and facilitator. I am skilled in presenting and educating clients about product values and benefits. I have experience in working with clients from diverse backgrounds. I can leverage my wealth of knowledge and experience from my years in business to provide a rich learning experience to students. I am personable and have a strong work ethic.
Overview
17
17
years of professional experience
Work History
Health Insurance Consultant
Convey Health/Gallagher Insurance
08.2021 - 01.2024
- Served as a liaison between clients and insurance carriers during annual open enrollment periods, ensuring timely and accurate policy updates.
- Increased client retention through proactive outreach, addressing concerns and offering policy adjustments as needed.
- Coordinated closely with underwriting department to ensure timely processing of applications, expediting coverage initiation for clients in need.
Business Consultant
Bank of America Merchant Services
02.2019 - 07.2021
- Developed business strategies by conducting comprehensive market research and competitor analysis.
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
- Performed as consultant for startup business in areas of merchant services, payment solutions, and training to various retail companies.
Health Insurance Consultant
Convey Health
10.2015 - 01.2019
- Increased client retention through proactive outreach, addressing concerns and offering policy adjustments as needed.
- Served as a liaison between clients and insurance carriers during annual open enrollment periods, ensuring timely and accurate policy updates.
- Coordinated closely with underwriting department to ensure timely processing of applications, expediting coverage initiation for clients in need.
Pharmaceutical Sales Representative
Publicis Touchpoint Solutions- Astra Zeneca
04.2013 - 10.2015
- Implemented efficient time management strategies that allowed for optimal coverage of assigned territory while maintaining a healthy work-life balance.
- Increased sales revenue by building strong relationships with healthcare providers and delivering informative product presentations.
- Expanded market share by identifying potential clients and successfully converting them to long-term customers.
- Gained customer loyalty by providing exceptional follow-up support and addressing inquiries promptly.
Sales Consultant Representative
CarePlus Health Plans
01.2011 - 12.2012
- Enhanced customer satisfaction by providing personalized product recommendations based on their needs and preferences.
- Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
- Boosted company reputation through exceptional customer service, resulting in increased repeat business.
- Collaborated with team members to achieve monthly and quarterly sales targets consistently.
Benefit Advisor
Nations/Convey Health
01.2007 - 12.2010
- Developed and maintained strong rapport with clients through regular communication and outstanding service delivery, leading to high levels of trust and loyalty.
- Conducted thorough needs assessments for accurate benefits recommendations, resulting in optimal plan selections.
Education
Ph.D. - Ethical Leadership (Higher Education)
St. Thomas University
Miami, FL05.2026
MBA - Master of Business Administration
St. Thomas University
Miami, FL05.2007
Bachelor of Science - Business Administration
Florida International University
Miami, FL04.1997
Skills
- Communication
- Assessment Strategies
- PowerPoint
- Presentations
- Student needs assessment
- Time Management
Timeline
Health Insurance Consultant
Convey Health/Gallagher Insurance
08.2021 - 01.2024
Business Consultant
Bank of America Merchant Services
02.2019 - 07.2021
Health Insurance Consultant
Convey Health
10.2015 - 01.2019
Pharmaceutical Sales Representative
Publicis Touchpoint Solutions- Astra Zeneca
04.2013 - 10.2015
Sales Consultant Representative
CarePlus Health Plans
01.2011 - 12.2012
Benefit Advisor
Nations/Convey Health
01.2007 - 12.2010
Ph.D. - Ethical Leadership (Higher Education)
St. Thomas University
MBA - Master of Business Administration
St. Thomas University
Bachelor of Science - Business Administration
Florida International University
Similar Profiles
Robert Gratton Jr.Robert Gratton Jr.
Accounting Team Lead / Financial Analyst III at Gallagher Insurance, Risk Management & Consulting / Eastern Insurance CompanyAccounting Team Lead / Financial Analyst III at Gallagher Insurance, Risk Management & Consulting / Eastern Insurance Company
Elina MickleElina Mickle
Grievance Analyst at Convey Health SolutionsGrievance Analyst at Convey Health Solutions
America MartinAmerica Martin
Inbound/outbound Customer Service Escalation, Specialist at Convey Health SolutionsInbound/outbound Customer Service Escalation, Specialist at Convey Health Solutions
Darrell JohnsonDarrell Johnson
Warehouse Manager at CyscoExpertWarehouse Manager at CyscoExpert
Sandra BlagojevicSandra Blagojevic
Travel Designer at Andiamo TravelTravel Designer at Andiamo Travel