Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Timeline
Generic

Santiago Valdes

Miami,FL

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Health Insurance Consultant

Enhance Health
09.2020 - 03.2025
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
  • Developed tailored health insurance plans to meet individualized client needs.
  • Developed and maintained client databases to track customer service interactions and evaluate service quality.

Stand-Up Forklift Operator

Logistik Alliance
04.2017 - 05.2019
  • Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
  • Communicated with floor managers to determine merchandise placement.
  • Received cargo by lifting and moving it using hand trucks and pallet jacks.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.

Supervising Manager

Alpine Fresh
09.2015 - 02.2017
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Evaluated hiring, firing, and promotions requests.
  • Consolidated vendors and renegotiated contracts to optimize costs.
  • Executed appropriate staffing and budgetary plans to align with business forecasts.

Billing Specialist

Armellini
10.2013 - 04.2015
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Worked with multiple departments to check proper billing information.
  • Researched and resolved billing discrepancies to enable accurate billing.

Server Shift Leader

Strike Bowling Alley
12.2001 - 07.2012
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Cultivated warm relationships with regular customers.

Education

Master of Arts - Music Business

Miami Dade College
Miami, FL
05-2027

Skills

  • Financial planning
  • Policy analysis
  • Insurance regulations
  • Claims management
  • Pallet stacking
  • Warehouse safety
  • Loading and unloading
  • OSHA compliance
  • OSHA workplace safety
  • Equipment operations
  • Verbal and written communication
  • Marketing
  • Coaching and mentoring
  • Documentation and reporting

Certification

Certified in Operating Heavy Machinery. Certified Trainer

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Health Insurance Consultant

Enhance Health
09.2020 - 03.2025

Stand-Up Forklift Operator

Logistik Alliance
04.2017 - 05.2019

Supervising Manager

Alpine Fresh
09.2015 - 02.2017

Billing Specialist

Armellini
10.2013 - 04.2015

Server Shift Leader

Strike Bowling Alley
12.2001 - 07.2012

Master of Arts - Music Business

Miami Dade College

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