KEMONI ALLEN
Spring,Texas
Summary
Highly efficient customer service well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Experienced customer service professional with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in Using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
4
4
years of professional experience
Work History
Team Member
It'z Entertainment
06.2020 - 05.2022
- Operated register to process payments and collect cash payment for order totals
- Worked different stations to provide optimal coverage and meet production goals
- Learned all required tasks quickly to maximize performance
- Contributed to team success by completing jobs quickly and accurately
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Assisted customers in selecting merchandise best suited to needs
Team Member
Freddy's Frozen Custard
06.2022 - 07.2023
- Trained new team members by relaying information on company procedures and safety requirements
- Developed strong customer service and product knowledge skills to enhance individual and team performance
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Addressed and resolved customer complaints in polite and professional manner
Call Center Sales Representative
Conduent
Remote
08.2023 - 03.2024
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
Education
High School Diploma -
Pasadena Memorial High School
Pasadena, Texas05.2022
Associate of Science - Criminal Justice
San Jacinto College
Pasadena, TexasSkills
- Cultural Awareness
- Customer Service
- Product Knowledge
- Complaint Resolution
- Interpersonal Communication
- Active Listening
Timeline
Call Center Sales Representative
Conduent
08.2023 - 03.2024
Team Member
Freddy's Frozen Custard
06.2022 - 07.2023
Team Member
It'z Entertainment
06.2020 - 05.2022
High School Diploma -
Pasadena Memorial High School
Associate of Science - Criminal Justice
San Jacinto College