Kemoni Williams
Augusta,GA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
CNA
NHC
North Augusta, SC
10.2023 - Current
- Educated patients on self-care techniques that would help them maintain their independence.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Answered patient call lights promptly and responded to requests appropriately.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Telephone Customer Service Representative
Teleperformance
Augusta , GA
01.2022 - 10.2023
- Identified opportunities for process improvement initiatives within the organization's call center environment.
- Answered customer inquiries and addressed customer complaints in a timely manner.
- Analyzed customer feedback surveys in order to identify areas of improvement within the department.
- Followed up with customers after each call to ensure satisfaction levels were met or exceeded expectations.
Overnight Stocker
Walmart
, GA
02.2019 - 12.2021
- Completed transactions using point of sale system.
- Adhered strictly to safety regulations while handling heavy equipment such as forklifts and pallet jacks.
- Assisted customers in locating desired items throughout the store.
- Organized shelves, racks and bins to ensure product availability.
- Worked collaboratively with other team members to achieve departmental goals.
Education
High School Diploma -
Butler High School
Augusta, GA05-2021
Some College (No Degree) - Nursing
Piedmont College
Edgefield, SCSkills
- Call handling
- Goal-Oriented
- Payment Processing
- Dispute management
- Customer Service
- Customer Support
- Customer communications
- Performance Improvement
- Complex Problem-Solving
- Basic Life Support
- Feeding Assistance
- Compassion and Empathy
- Vital signs monitoring
Timeline
CNA
NHC
10.2023 - Current
Telephone Customer Service Representative
Teleperformance
01.2022 - 10.2023
Overnight Stocker
Walmart
02.2019 - 12.2021
High School Diploma -
Butler High School
Some College (No Degree) - Nursing
Piedmont College