Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Interests
Timeline
Generic

KEMORINE MARRIOTT

Port St. Lucie,FL

Summary

Experienced professional with strong background in real estate sales and foundational knowledge in community management. Tenacious in building new business, securing customer loyalty and forging strong relationships with external business partners.


Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Care Representative

Teleperformance
09.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer requests for products, services, and company information.

Real Estate Agent

Keller Williams Treasure Coast
03.2019 - Current
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Developed and maintained relationship with clients so as to encourage repeat business and referrals.

Customer Service Representative

Convey Health Solutions
07.2018 - 10.2023
  • Provided information to customers regarding their payment processing card and helped to activate new accounts
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Collaborated with Supervisor to provide quality control for excellent customer service
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Real Estate Agent

THE KEYES COMPANY
11.2017 - 03.2019
  • Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
  • Worked closely with new home sales consultants at private developers so as to increase sales
  • Used database to create sales contracts so as to process sales
  • Met directly with customers so as to increase their knowledge on property features
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.

Sales Associate

TELEPERFORMANCE
01.2016 - 11.2016
  • Under United Healthcare, sold and processed health insurance policies Addressed several inquiries per day, while converting prospects into permanent customers

Education

Associate of Arts - Business Administration

Indian River State College
Fort Pierce, FL

Skills

  • Microsoft Office Suite Proficiency
  • Microsoft Excel
  • Contract Creation Using Docusign
  • Contract Management
  • Sales Strategy Development
  • Transaction Management
  • Strategic Market Planning
  • Property management
  • Records and database administration
  • Website management
  • Expertise in DocuSign
  • Yardi Software Expertise

Accomplishments

  • Real Estate License 2017

Certification

Community Association Management (CAM)

Pending - March 2025

Affiliations

  • The Institute for Luxury Home Marketing

Interests

  • Fundraising Events
  • Hiking
  • Tennis
  • Badminton
  • Arts and Culture
  • Charity Work
  • Creative Writing

Timeline

Customer Care Representative

Teleperformance
09.2024 - Current

Real Estate Agent

Keller Williams Treasure Coast
03.2019 - Current

Customer Service Representative

Convey Health Solutions
07.2018 - 10.2023

Real Estate Agent

THE KEYES COMPANY
11.2017 - 03.2019

Sales Associate

TELEPERFORMANCE
01.2016 - 11.2016

Associate of Arts - Business Administration

Indian River State College

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KEMORINE MARRIOTT