Tammie Leveille
Brenham
Summary
Results-oriented Kitchen & Bath Designer with over 20 years of experience in guiding customers through design decisions and providing remote support. Skilled in 20/20 Design, ProKitchen, and CRM systems, with expertise in translating customer sketches into accurate designs and enhancing customer satisfaction. Committed to leveraging design skills and sales expertise to drive success in the Sales Specialist role.
Overview
20
20
years of professional experience
Work History
Customer Care Representative
Wine.com
10.2025 - Current
- Provided comprehensive customer support via phone, chat, email, and corporate gifting channels, enhancing customer experience.
- Partnered with logistics and warehouse teams to address escalations, ensuring timely resolution and customer satisfaction.
- Investigated delivery issues using FedEx tracking and internal systems.
- Updated and maintained CRM documentation to facilitate seamless communication and uphold quality assurance standards.
- Processed sales transactions and updated order details in OMS with precision.
- Recognized for empathy, clarity, and maintaining a 95% satisfaction rating.
Customer Service Representative
Institute of Reading Development
05.2025 - 07.2025
- Assisted customers with order tracking, returns, and exchanges to resolve issues effectively.
- Delivered empathetic inbound support via phone and email.
- Logged interactions in CRM, ensuring accurate tracking for timely follow-up.
- Collected and analyzed customer feedback to identify areas for service improvement.
Program Advisor
Institute of Reading Development
04.2025 - 05.2025
- Conducted consultations that facilitated informed decision-making for families regarding program options.
- Guided families in selecting and enrolling in appropriate programs, enhancing their engagement with services.
- Maintained accurate CRM documentation and follow-up workflows to ensure timely communication with families.
Kitchen & Bath Designer
US Cabinets and Design
08.2024 - 04.2025
- Conducted virtual design consultations with clients, leveraging ProKitchen software to create tailored design solutions.
- Guided customers through the design and purchasing process from concept to completion.
- Maintained clear communication with clients throughout projects, ensuring alignment with their vision and achieving project goals.
- Produced 3D renderings, detailed estimates, and design packages for clients.
Sales Consultant
Havertys
College Station
05.2022 - 03.2024
- Achieved sales goals consistently through relationship-based selling and diligent follow-through, fostering long-term client relationships.
- Engaged customers to identify design preferences and recommend tailored solutions, enhancing customer satisfaction.
- Utilized 2D/3D visualization tools to demonstrate product placement and design concepts.
- Coordinated delivery logistics and provided post-sale support, ensuring seamless customer experience after purchase.
Kitchen & Bath Designer
Lowe’s
Brenham
07.2020 - 10.2021
- Guided customers in selecting products, budgeting, and planning projects to ensure successful design outcomes.
- Provided tailored solutions that harmonized aesthetics, functionality, and cost considerations, meeting diverse client needs.
- Delivered precise designs from customer sketches and measurements, enhancing client satisfaction and project accuracy.
- Created custom kitchen and bath layouts using 2020 Design software.
Sales Specialist
Lowe’s
Jackson
02.2006 - 01.2012
- Achieved top 10 regional ranking for sales performance through effective customer engagement.
- Guided customers in selecting flooring and window coverings to enhance their spaces.
- Coordinated installations while mentoring new associates to improve team onboarding.
Education
Vocational Certificate - Computer Science
National Training Institute
Stockton, CA12.1996
Skills
- Kitchen and bath design
- High-volume remote sales
- Customer engagement
- Outbound and inbound call handling
- CRM systems
- Closing skills
- Objection handling
- Design consultations
- Project guidance
- Accurate documentation
- SOP adherence
- Cross-functional collaboration
- Empathy and active listening
- Customer empowerment
- Design software proficiency
- Remote tools expertise
- Order management systems
- POS systems knowledge
- Microsoft Office Suite proficiency
- 3D/2D visualization tools
- Conflict resolution strategies
- De-escalation techniques
- Time management skills
- Multitasking abilities
Timeline
Customer Care Representative
Wine.com
10.2025 - Current
Customer Service Representative
Institute of Reading Development
05.2025 - 07.2025
Program Advisor
Institute of Reading Development
04.2025 - 05.2025
Kitchen & Bath Designer
US Cabinets and Design
08.2024 - 04.2025
Sales Consultant
Havertys
05.2022 - 03.2024
Kitchen & Bath Designer
Lowe’s
07.2020 - 10.2021
Sales Specialist
Lowe’s
02.2006 - 01.2012
Vocational Certificate - Computer Science
National Training Institute
Remote
True