Kemper Younkin
Denver,CO
Summary
Organized Operations Manager well-versed in the implementation of policies and procedures to maximize business productivity. Education in Business Management and expertise in leadership positions. Customer-oriented business professional and result-oriented leader, successful in operational change with a creative and innovative approach. Highly motivated professional with years of expertise in Business and Casino Management.
Overview
10
10
years of professional experience
Work History
Sportsbook Manager
Monarch Casino & Resort
01.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Table Games Manager
Monarch Casino & Resort
10.2021 - Current
- Responsibilities include; managing and coordinating a Team of over 250 employees
- Creating Team Member schedules and conducting performance evaluations
- Overseeing win/loss percentages and Implementing successful Business Operations
- Assisted in implementation of production systems, policies and procedures
- Calculated summary sheets to display wager amounts and payoffs for tables and games
- Reviewed operational expenses, budget estimates, betting accounts and collection reports for accuracy
- Resolved customer complaints and payout errors
- Planned and established work schedules, assignments and production sequences to meet production goals.
- Enhanced customer satisfaction by ensuring efficient and friendly table games service.
Poker Room Assistant Shift Manager
Monarch Casino & Resort
04.2021 - 10.2021
- Responsibilities include; managing and coordinating Poker Room Tournaments, operations and procedures
- Reviewed operational expenses, budget estimates, betting accounts and collection reports for accuracy
- Conducting monthly and annual Team Member Reviews
- Prioritize professional work environment and conduct exemplary Guest Service
- Managed table games personnel by handling scheduling, task delegation and employee relations
- Assessed staffing levels to verify proper shift coverage, staff rotations and breaks
- Maintained accurate records of cash supply transfers in alignment with regulatory requirements.
- Enhanced customer satisfaction by effectively managing poker room operations and addressing concerns promptly.
Table Games Assistant Shift Manager
Ameristar Casino
09.2017 - 04.2021
- Responsibilities included maintaining Colorado State Gaming Compliance
- Protecting and monitoring casino assets
- Distributed complimentary hotel rooms, meals and discounts to players based on betting totals
- Removed non-abiding players and card counters for non-compliance with established rules
- Conducting quarterly and annual Team Member reviews
- Acquired in-depth knowledge of table games, rules and strategies
- Improved game efficiency by closely monitoring Table Games operations and ensuring adherence to policies and procedures.
- Managed table games personnel by handling scheduling, task delegation and employee relations
Surveillance Supervisor
Isle of Capri
11.2017 - 09.2019
- Responsibilities include; Conducting Routine, Surveillance Objectives, Daily Observations, and Protecting Casino Assets
- Working with Black Hawk Police Department and Colorado Division of Gaming to enforce gaming policy and procedures
- Communicated violations to appropriate personnel and followed up with detailed documentation of incidents
- Enhanced surveillance efficiency by implementing advanced monitoring systems and software.
- Enforced adherence to state gaming regulations and company policies and procedures
- Operated electronic surveillance equipment to observe, track and document gambling activities on gaming floor
- Maintained professional and respectful demeanor, even in situations of extreme stress, remaining alert, focused and effective to carry out security-related tasks.
Assistant Sales Manager
Men's Wearhouse
05.2016 - 11.2017
- Responsibilities included; Managing, Finances, Generating Sales, Managing Sales Associates
- Oversaw office operations and maintained store compliance
- Taught new associates sales tactics and performance improvement techniques
- Met with entire team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions
- Achieved consistent growth rate due to effective planning and management strategies
- Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor
- Opened and closed store, set up registers and secured cash
- Helped sales professionals finalize customer sales and handled escalated concerns.
Nutrition Sales Consultant
Fresh Fuel Inc
06.2014 - 05.2016
- Responsibilities included; Generating Sales, Maintaining a Cleanly Work Environment
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets
- Created successful strategies to develop and expand customer sales.
Education
Bachelor of Arts - International Business
University of Missouri
Columbia, Mo05.2016
High School Diploma -
Sacred Heart Griffin
Springfield, Il05.2012
Skills
- 10 Years of Business Management Experience
- Management Experience in Sales, Security and Surveillance
- 6 Years of Casino Operations/Sportsbook Management Experience
- Extensive Knowledge of Table Games/Casino Compliance
- Degree in International Business from University of Missouri
- Proficient Understanding of Modern Applications and Software such as Excel and Microsoft
- Contract Management
- Financial Management
- Business Administration
- Policy Implementation
- Strategic Planning
- Team Development
- Operations Management
- Business Development
- Performance Management
- Financial Reporting and Analysis
References
- Joe Henderson, Monarch Casino Resort and Spa, Table Games Manager, 303-582-1000, 488 Main St, Blackhawk, CO, 80422
- Matt Lindberg, Ameristar Casino, Operations Manager, 720-946-4000, 111 Richmond St, Blackhawk, CO, 80422
- Justin Kresh, Isle of Capri, Surveillance Director, 303-828-6867, 401 Main St, Black Hawk, CO, 80422
Timeline
Sportsbook Manager
Monarch Casino & Resort
01.2023 - Current
Table Games Manager
Monarch Casino & Resort
10.2021 - Current
Poker Room Assistant Shift Manager
Monarch Casino & Resort
04.2021 - 10.2021
Surveillance Supervisor
Isle of Capri
11.2017 - 09.2019
Table Games Assistant Shift Manager
Ameristar Casino
09.2017 - 04.2021
Assistant Sales Manager
Men's Wearhouse
05.2016 - 11.2017
Nutrition Sales Consultant
Fresh Fuel Inc
06.2014 - 05.2016
Bachelor of Arts - International Business
University of Missouri
High School Diploma -
Sacred Heart Griffin
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