Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Overview
5
5
years of professional experience
Work History
Targeted Case Manager
Edgewater Recovery Center
Morehead, KY
05.2023 - Current
Conducted comprehensive assessments of clients to identify needs, strengths, and resources.
Developed individualized service plans with measurable goals and objectives in collaboration with clients.
Provided rehabilitative services to patients with physical and mental disabilities.
Assessed patient needs and developed appropriate treatment plans.
Internship Student
Edgewater Recovery Center
Morehead, KY
01.2023 - 05.2023
Worked well in team environment as well as independently.
Worked with teams to support goals and build experience.
Shadowed staff and learned advanced work.
Compiled, modeled and reported on data for staff members as directed.
Supported various program activities, assisting with administrative tasks.
Handled incoming and outgoing supplies and packages and routed to appropriate personnel.
Collaborated with and maintained positive rapport with clients, building strong relationships.
Attended and participated in meetings and brainstorming sessions with team members.
Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Counseled clients' in-group or individual sessions to help cope with substance abuse problems.
Assistant Operations Officer (O1-2LT)
Kentucky National Guard
Richmond, KY
01.2021 - Current
Wrote reports detailing events and people involved.
Communicated with other departments and coordinated responses to suspicious activities.
Directed automated supply systems and liaised between supply and data processing sectors to facilitate smooth transitions.
Prepared, planned for and coordinated execution of support missions to aid deployed forces and individuals.
Led operational planning teams to address field and base concerns with minimal delays.
Monitored equipment during testing, simulations and live-fire exercises to detect operator errors or system malfunctions.
Offered operational assistance and management in coordination with senior managers.
Internship Student
McNabb Middle School
Mt. Sterling, KY
01.2022 - 05.2022
Worked well in team environment as well as independently.
Worked with teams to support goals and build experience.
Shadowed staff and learned advanced work.
Participated in research to support goals and objectives of employer and assigned team.
Compiled, modeled and reported on data for staff members as directed.
Sat in on meetings, took detailed notes and brainstormed with team members on ways to solve problems.
Supported various program activities, assisting with administrative tasks.
Recruiting and Retention Officer (01-2LT)
New York Army National Guard
Syracuse, NY
05.2020 - 01.2021
Conducts interviews to examine drivers of retention and recruiting.
Make recommendations concerning the future of military members.
Help to preserve moral and unit readiness and help to avoid the cost associated with training replacement personnel.
Assists with focus groups to raise concern about the work environment, career issues, and personal life matters.
Serves as principal advisor to the battalion commander for all matters concerning human resource support for all assigned and attached personnel
Recruit Sustainment Program (E5-SGT)
Alabama Army National Guard
Marion, AL
02.2019 - 05.2020
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved operations by working with team members and leadership to find workable solutions.
Earned reputation for good hard work and leadership abilities.
Utilized Microsoft Office to compile data gathered from various sources.
Created agendas and communication materials for unit drills.
Helped to insure needs and concerns of the unit were addressed and remedied.
Education
Bachelor of Science - Social Work
Morehead State University
Morehead, KY
05.2023
Some College (No Degree) - Social Work (Transferred)
Syracuse University
Syracuse, NY
Associate of Science -
Marion Military Institute
Marion, AL
05.2020
High School Diploma -
Wp Davidson High School
Mobile, AL
05.2018
Skills
Personnel advising and engagement
Human Resources management
Personnel records maintenance
Administrative skills
Multi-unit operations management
Incidents management
Documentation and recordkeeping
Chronic Disease Management
Strategy development
HR knowledge
Trauma Informed Care Certified (2023)
Child Crisis Management (2024)
Timeline
Targeted Case Manager
Edgewater Recovery Center
05.2023 - Current
Internship Student
Edgewater Recovery Center
01.2023 - 05.2023
Internship Student
McNabb Middle School
01.2022 - 05.2022
Assistant Operations Officer (O1-2LT)
Kentucky National Guard
01.2021 - Current
Recruiting and Retention Officer (01-2LT)
New York Army National Guard
05.2020 - 01.2021
Recruit Sustainment Program (E5-SGT)
Alabama Army National Guard
02.2019 - 05.2020
Bachelor of Science - Social Work
Morehead State University
Some College (No Degree) - Social Work (Transferred)
Syracuse University
Associate of Science -
Marion Military Institute
High School Diploma -
Wp Davidson High School
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