Kemuel Philippe
Elmont,NY
Summary
Aspiring healthcare professional and current Speech Pathology and Audiology student with over 3 years of customer-facing experience in university, counseling, and service settings. Highly commended for excellent communication, empathy, and technical fluency. Known for resolving complex inquiries efficiently while supporting diverse communities. Backed by strong academic standing, leadership roles, and multiple professional endorsements.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
St. John’s University
New York, USA
12.2022 - Current
- Provide front-line support to students and families with financial and enrollment-related concerns.
- Communicate university policies and procedures clearly and compassionately.
- Recognized by management for professionalism, adaptability, and top customer satisfaction metrics.
- Collaborate with cross-functional teams to ensure seamless support during peak periods.
Youth Counselor
Gateway Youth Center
Elmont, USA
10.2021 - 06.2023
- Delivered structured academic and emotional support to underserved youth.
- Led discussions that promoted well-being, discipline, and mental focus—key skills transferable to patient interaction roles.
Sales Associate
TJ Maxx
Franklin Square, USA
06.2021 - 12.2021
- Developed listening and interpersonal skills to understand and meet customer needs.
- Adapted to high-pressure environments, maintaining empathy and efficiency—qualities critical in healthcare support settings.
Server
New Hyde Park Inn
New Hyde Park, USA
01.2021 - 04.2021
- Prioritized quality service and personalized experiences during high-volume events.
- Built rapport with diverse clientele, mirroring the patient care model in healthcare.
Education
B.S. - Speech Pathology and Audiology
St. John’s University
Queens, NY04.2025
Graduated -
Sewanhaka High School
Floral Park, NY01.2022
Skills
- Patient Communication & Empathy
- HIPAA Awareness
- Microsoft Office
- Web Design
- CRM Software
- Written Communication
- Verbal Communication
- Proofreading
- Bilingual: English & Haitian Creole
Accomplishments
- Honor Roll (Multiple Years)
- High Honor Roll (2021)
- Student of the Month (Ongoing)
- Perfect Attendance
- Principal’s Award
- District Choir Recognition
- Leadership: Student Government, Advocacy Groups, Class Board
Additional Recommendation
Lisa Jones, Manager, Student Service Center – Call Center Operations, St. John's University, Kemuel has been an invaluable asset to our team. His dedication, quick learning ability, and professionalism set him apart. He consistently delivers high-quality work, maintains a positive attitude, and shows strong interpersonal and technical skills. I have no doubt he will excel in any role he takes on and be an asset to any organization.
Recognition
- Sir William D. Otis, Associate Director, Student Services – St. John’s University, Kemuel has a strong grasp of technology, delivers exceptional service to our students, and is an outstanding cultural fit. He’s proactive, intelligent, and will succeed in any health-centered role he pursues.
- Vincent F. Immiti, MBA, LFACHE, Adjunct Professor, College of Professional Studies, Kemuel excelled in class projects and discussions. I have no reservations recommending him for any rigorous program. He brings both intellect and passion.
- Legislator Carrié Solages, Nassau County Legislator – 3rd District, Kemuel’s dedication to serving others and eagerness to learn will make him a standout in any healthcare setting. He has the heart, skill, and discipline required in patient care roles.
Timeline
Customer Service Representative
St. John’s University
12.2022 - Current
Youth Counselor
Gateway Youth Center
10.2021 - 06.2023
Sales Associate
TJ Maxx
06.2021 - 12.2021
Server
New Hyde Park Inn
01.2021 - 04.2021
B.S. - Speech Pathology and Audiology
St. John’s University
Graduated -
Sewanhaka High School