RaeLynn Contreras
Summary
Motivated and compassionate professional currently pursuing a career in Diagnostic Medical Sonography, seeking a position in a healthcare setting. Personable and adaptable, with customer-focused approach and positive attitude. Knowledge of medical terminology and appointment scheduling, coupled with strong communication and organizational skills. Dedicated to providing seamless patient experiences and improving service quality.
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Touchstone Imaging
06.2025 - Current
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Answered incoming calls, scheduled appointments and filed medical records.
- Utilized electronic health record systems to maintain accurate patient information and documentation.
- Assisted in resolving patient inquiries and complaints, fostering a positive service experience.
- Supported insurance verification processes, ensuring timely eligibility checks for patients.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Entered patient demographic and insurance data into electronic medical record system.
Administrative Assistant
St Joseph Catholic Church And School
10.2023 - 12.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Established administrative work procedures to track staff's daily tasks.
Sales Representative
JCPenney
03.2024 - 06.2024
- Trained new employees on customer service, money handling and organizing strategies.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Maintained current knowledge of evolving changes in marketplace.
- Identied opportunities for cross-selling additional products and services, while increasing in store sales.
Sales Associate
5below
11.2022 - 02.2024
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Associates Degree - Diagnostic Medical Sonography
Tarrant County College
05-2028
High School Diploma -
Mansfield Summit High School
05.2024
Skills
- Sales consultation
- Account development
- Customer service
- Type industry expertise
- Event participation
- Patient Communication & Empathy
- Appointment Scheduling & Multitasking
HIPAA Awareness & Discretion
Front Desk Reception & Phone Etiquette
Microsoft Office
Team Collaboration
Medical Terminology
Education
true
Timeline
Patient Service Representative
Touchstone Imaging
06.2025 - Current
Sales Representative
JCPenney
03.2024 - 06.2024
Administrative Assistant
St Joseph Catholic Church And School
10.2023 - 12.2024
Sales Associate
5below
11.2022 - 02.2024
High School Diploma -
Mansfield Summit High School
Associates Degree - Diagnostic Medical Sonography
Tarrant County College