Cedric Rogers
Seagoville,Texas
Summary
A success-driven and customer-focused sales representative with experience in problem-solving skills, attention to detail, and customer relationship management. Seeks an opportunity to utilize sales and persuasive expertise to exceed sales targets and convert prospective clients into repeat customers in a challenging workplace
Overview
10
10
years of professional experience
Work History
Patient Registration Representative
Baylor Scott & White Medical Center
Dallas, TX
10.2023 - Current
- Collected patient demographic information, verified insurance coverage, and updated records as necessary.
- Assisted with scheduling appointments, verifying benefits and authorizations for procedures.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Resolved discrepancies between billing systems and patient accounts quickly and accurately.
Financial Counselor
Parkland Health and Hospital Systems
Dallas, TX
03.2021 - Current
- Advocated for patients by contacting insurance carriers and obtaining necessary benefits information.
- Assisted patients without healthcare coverage to find resources, services and assistance needed.
- Interviewed patients and families, answering questions regarding financial process during such sessions.
- Consulted with clients to assess and meet short- and long-term financial goal.
- Advised customers on advantages and disadvantages of different product decisions in alignment with individual needs.
Patient Financial Services Representative
Parkland Health and Hospital Systems
Dallas, TX
03.2019 - 04.2021
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
Sales Developmental Representative
Texas Pain Management Institute
ROUND ROCK, TX
08.2017 - 03.2019
- Conducted market research to better understand customer needs and preferences.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Achieved sales goals by assessing current client needs and following a defined selling process with potential buyers, often including product demos and presentations
- Responded to customer inquiries and complaints, providing timely and effective solutions to maintain high service standards.
- Managed a territory, planning and organizing daily work schedule to call on existing or potential sales outlets.
Medical Office Assistant
Parkland Hospital and Health Systems
Dallas, TX
01.2015 - 08.2017
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Submitted diagnosis and procedure codes for insurance companies.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
Education
Some College (No Degree) - Clinical Psychology
University of Central Arkansas
Conway, ARHigh School Diploma -
Monticello High School
Monticello, AR05.2003
Skills
- Sales consultation
- Technical product knowledge
- Negotiation tactics
- Territory Management
- Customer experience enhancement
- Conflict Management
Timeline
Patient Registration Representative
Baylor Scott & White Medical Center
10.2023 - Current
Financial Counselor
Parkland Health and Hospital Systems
03.2021 - Current
Patient Financial Services Representative
Parkland Health and Hospital Systems
03.2019 - 04.2021
Sales Developmental Representative
Texas Pain Management Institute
08.2017 - 03.2019
Medical Office Assistant
Parkland Hospital and Health Systems
01.2015 - 08.2017
Some College (No Degree) - Clinical Psychology
University of Central Arkansas
High School Diploma -
Monticello High School
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