KELLI ECHOLS
JACKSON
Florence,SC
Summary
Service-focused Patient Registration Representative is proficient in managing outpatient and inpatient admissions. Collects and completes paperwork diligently to minimize errors and maximize patient satisfaction. Handles demands of different insurance plans with an organized approach.
Overview
29
29
years of professional experience
Work History
Patient Registration Representative
Mcleod Hospital
04.2016 - Current
- Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.
- .Personally interviews patients or responsible party to obtain personal, demographic, insurance, and medical information prior to services being performed by medical professionals.
- Attends to patients, families and visitors needs while waiting for any registration process.
- Collects deposits, coinsurance, deductibles and APC co-payments or makes satisfactory payment arrangements.
- Performs all other duties as assigned.
- Train new associates.
Office Assistant,Front End Team Lead
Kmart
10.2009 - 01.2016
- Assisting in cash office functions and other clerical tasks
- Processing invoices and shipment logs
- Supervises fast and efficient cash register operations
- Facilitates dialogue between front-line associates and the store leadership team
- Works closely with the HR Lead to ensure completion of compliance training of all department associates and to recognize coaching opportunities
- Understands precise register functions including, processing all transactions, forms of tender, tax exemptions, rain checks, refunds, exchanges, and paying off credit card and layaway payments. Assist in training checkout service and service desk associates.
- Train new associates.
Data Entry Clerk
Pee Dee Medical Billing
10.2007 - 09.2009
- Keyed information into the system for processing of dialysis claims.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
Claims Associate,QA Analyst
Blue Cross Blue Shield
08.2000 - 09.2007
- Provide excellent customer service to customers under the Tricare contract.
- Respond to customer correspondence and adjust claims for processing.
- Audit phone calls and correspondence to make sure company standards were being met.
- Recognize and document errors.
- Provide necessary feedback or coaching to operations and training areas on errors assessed so that additional training can be initiated as needed.
- Document findings of analysis and prepare recommendations for implementation of procedures or organizational changes.
Medical Billing Specialist
PSA
02.2006 - 07.2007
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Filed and updated patient information and medical records.
- Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
- Posted and adjusted payments from insurance companies and patients.
Data Processing Specialist
Fleet Funding
09.1995 - 02.2006
- Compiled information and input into database.
- Communicate and coordinate with insurance agents and/or insurance carriers to verify information, update status, and meet deadlines/requirements.
- Key information into the data base for customers escrow accounts to ensure continuous coverage.
Education
Bachelor of Business Administration - Business Administration
Walden University
Minneapolis, MN08.2024
Associate of Science - Accounting
Florence Darlington Technical College
Florence, United States06.2011
Skills
- 45 wpm (10 years)
- Customer service (10 years)
- Data Entry (10 years)
- RETAIL SALES (10 years)
- Payment Collection
- Staff Leadership
Additional Skills
- Medical Terminology
- 10-key
- Customer Service
- Data Entry 45 wpm
- Call Center
Technology
- Microsoft Office
- Social Media
- MedeAnalytics
Personal Information
Title: Registration Representative - Mcleod Hospital
Timeline
Patient Registration Representative
Mcleod Hospital
04.2016 - Current
Office Assistant,Front End Team Lead
Kmart
10.2009 - 01.2016
Data Entry Clerk
Pee Dee Medical Billing
10.2007 - 09.2009
Medical Billing Specialist
PSA
02.2006 - 07.2007
Claims Associate,QA Analyst
Blue Cross Blue Shield
08.2000 - 09.2007
Data Processing Specialist
Fleet Funding
09.1995 - 02.2006
Bachelor of Business Administration - Business Administration
Walden University
Associate of Science - Accounting
Florence Darlington Technical College
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