Kemy Porfirio
El Cajon,CA
Summary
With over a decade of experience in customer service roles, I excel at providing exceptional client experiences. My strengths include active listening and establishing genuine connections through effective communication. Thriving in remote positions has sharpened my time management skills and fostered self-sufficiency. I am now eager to join a team that values my skills and allows me to contribute my extensive knowledge and expertise acquired throughout my career.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Helix Water District
12.2023 - Current
- Greet customer and staff
- Process all forms of payments and balance funds and end of business day
- Screen and transfer all calls to appropriate department
- Daily use of Microsoft outlook, work, excel and teams
- Back office tasks including answering customer’s questions and concerns, educating on billing and consumption. Processing billing errors and work order for meters that require extensive research
- Setting up temporary construction meters and researching locations via maps
- Processing returned payments from bank
Patient Engagement Specialist
San Diego Gas & Electric
08.2022 - 12.2023
- Remote High call volume and fast paced environment constantly assisting and educating customers on a variety of things including policies and procedures, energy assistance programs, billing, solutions to concerns
- listening skills to ensure I am resolving customer’s request
- using various database systems and programs daily to ensure quick and great service.
Patient Care Coordinator
Philips Healthcare
10.2019 - 08.2022
- provide customer service to patients with pacemakers, defibrillators and loop recorders
- Conducting both incoming and outgoing calls and building relationships to verify schedules, transmissions and troubleshooting of home monitors.
- Verify scheduled appointments for downloads and run reports for non compliant patients
- Troubleshoot technical equipment and order replacements if needed.
- Work with various companies and systems for assistance
Medical Assistant
San Diego Heart and Vascular
03.2015 - 06.2019
- Vitals, EKG’s, documenting in electronic chart
- Fasted paced office environment
- Coordinating cardiac procedures with hospital
- Pacemaker/defibrillator monitoring
- Communication with patients and physicians via phone and email
Claims assistant
American Specialty Health
01.2013 - 03.2015
- Print and format claims sent through e-mail, open claims sent through the mail and scan them to send
- Input data and process claim
- run daily reports and any other tasks that will help in making sure claims are processed quickly and efficiently
- Order supplies, running reports and any other miscellaneous tasks as needed
- Use several databases daily to look up member information as well as Microsoft Excel, Word, Outlook and Access.
Education
Vocational in Certified Nursing Assistant -
Grossmont Health Occupation Center
Santee, CAMedical Assistant -
Grossmont health occupation center
Santee, CA01.2015
Skills
- Typing
- Databases
- Microsoft office
- Oral and written communication
- Communication
- Customer Service
- Active listening
Timeline
Customer Service Representative
Helix Water District
12.2023 - Current
Patient Engagement Specialist
San Diego Gas & Electric
08.2022 - 12.2023
Patient Care Coordinator
Philips Healthcare
10.2019 - 08.2022
Medical Assistant
San Diego Heart and Vascular
03.2015 - 06.2019
Claims assistant
American Specialty Health
01.2013 - 03.2015
Vocational in Certified Nursing Assistant -
Grossmont Health Occupation Center
Medical Assistant -
Grossmont health occupation center
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