KEN Birch
Richland,WA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sales Associate
Bulldog Motors
09.2023 - Current
- Rotated stock to maintain store appearance.
- Prepared vehicles for sales lot by pricing and tagging.
- Solved customer challenges by offering relevant vehicles to suit their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized sales lot to maintain store visual appeal, engage customers, and promote specific vehicles.
- Engaged in friendly conversation with customer to better uncover individual needs.
Lube Technician
Oil Can Henry's
12.2001 - 09.2005
- Reduced vehicle downtime for clients by performing thorough inspections and identifying necessary repairs.
- Kept shop areas neat, clean, and free of safety hazards.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicle.
- Greeted customers and answered questions about oil changes and other services.
Sales Associate
Speck Buick GMC
06.2020 - 09.2023
- Helped customers locate products and checked store system for inventory at other locations.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Rotated inventory to maintain store appearance.
- Solved customer challenges by offering relevant products and services.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built relationships with customers to encourage repeat business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Delivery Driver
CINTAS, Professional Uniform and Facility Services
05.2014 - 06.2020
- Delivered products/service to customers and businesses.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling.
- Managed customer inquiries and complaints in polite and professional manner.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified accuracy of all deliveries against invoices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products and services.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
Service Technician
Les Schwab Tires
09.2008 - 04.2014
- Adhered to safety protocols and policies to reduce workplace hazards.
- Inspected vehicles to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Diagnosed and troubleshot problems, repairing to peak performance.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Forklift Operator
FedEx
02.2005 - 08.2008
- Maneuvered forklift safely in congested and confined areas using Skill and Technique.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
Education
Diploma - Pre-algebra/ Auto Mechanics/Basic Biology
West Valley High School
Yakima, WA06.2001
Skills
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Reliable and punctual
- Multi-tasking strength
- Problem-Solving
Certification
Waste water operator in training grade 1
Timeline
Sales Associate
Bulldog Motors
09.2023 - Current
Sales Associate
Speck Buick GMC
06.2020 - 09.2023
Delivery Driver
CINTAS, Professional Uniform and Facility Services
05.2014 - 06.2020
Service Technician
Les Schwab Tires
09.2008 - 04.2014
Forklift Operator
FedEx
02.2005 - 08.2008
Lube Technician
Oil Can Henry's
12.2001 - 09.2005
Waste water operator in training grade 1
Diploma - Pre-algebra/ Auto Mechanics/Basic Biology
West Valley High School
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