KEN BROOKS
SEABROOK BEACH,US
Summary
Skilled Technical Customer Service Professional with over 15 years of expertise in the Electronics, Computer Networking and Technology Distribution sectors. Experienced with ERP/CRM tools like MS 365, Salesforce.com, Oracle Netsuite, SAP and Microsoft Dynamics/NAV.
Overview
19
19
years of professional experience
Work History
ISR CUSTOMER ACCOUNT REP A&D
Arrow Electronics
Peabody, US
07.2023 - 12.2025
- Serve as primary customer liaison and contact for IC/IP&E Suppliers and Aerospace and Defense clients.
- Manage account relationships, Service contract renewals, help with designing and delivering products compliant with ROHS/REACH/ITAR/TAA standards.
- Support all sales activities, including pricing, quoting, planning, customer backlog, RFQs, BOMs and customer relations. Assist customers with shipment errors/delays such as short ships or wrong goods shipped. Handle RMA’s when necessary and work with accounting dept to obtain customer credits when necessary.
- Streamlined account management processes, leading to improved customer satisfaction and more efficient sales response times.
- Provided customer support for sales activities with Client Engineering and Purchasing teams, fostering a proactive approach that strengthened customer loyalty and engagement.
- Analyzed client feedback and sales closure data to drive measurable improvements in service delivery and client retention
ISR CUSTOMER ACCOUNT MGR
Infinite Electronics
North Andover, US
01.2019 - 06.2023
- Sales of RF of IP&E connectivity products to diverse customer base. Collaborated with engineering to develop custom products meeting industry standards, such as ROHS/REACH/ITAR/TAA.
- Assist customers with any product questions/issues including pricing, quoting, supply chain, shipment status, quality concerns and RMA's. Identified customer needs, delivering custom tailored designs and improving long-term relationships.
- Collaborated with customer engineering teams to help design innovative connectivity products, achieving on-spec deliveries and strengthening project outcomes.
- Presented sales proposals to stakeholders, successfully securing contracts that contributed to consistent quota attainment. Fostered a customer-centric win-win approach enhancing communication and ensuring alignment with client expectations.
ITAM CHANNEL SALES MANAGER- ILLINOIS/OHIO/KY/IN/MI
Juniper Networks
Westford, US
12.2013 - 12.2018
- Led sales of networking and networking security products, achieving all revenue goals for 2015, 2016 and 2017.
- Built strong relationships with channel partners and end users, enhancing sales growth in the territory 18%.
- Conducted web demos for Juniper Networks solutions, serving as a subject matter expert on SX and SRX products.
- Collaborated on data center designs and customer BOMs, ensuring seamless implementation on hardware and software solutions which maximized resiliency and reduced downtime.
- Utilized Salesforce.com and SAP ERP to analyze sales data and opportunity tracking and pipeline management.
SMB CHANNEL SALES MGR - INTERSTAGE BPM SOFTWARE
Fujitsu North America
Burlington, US
07.2012 - 08.2013
- Managed channel sales for Interstage BPM PAAS, boosting Sales revenue for the territory 17%.
- Promoted PaaS/SaaS strategy, enhancing partner engagement and customer acquisition.
- Crafted territory success plans, ensuring efficient partner and account management.
- Applied solution sales to identify and address client business challenges effectively.
- Built a $1.4M software service renewal pipeline, securing a $500K upsell commitment.
- Implemented targeted marketing initiatives that expanded market reach, leading to a significant increase in customer acquisition and retention.
SOFTWARE SALES/SUPPORT
Microsoft Store.com (Sutherland Global Services)
Syracuse, NY
02.2011 - 04.2012
- Sales and Customer Support for Commercial SMB and Home users of Microsoft Software.
- Main duties are to up support, sell and cross sell Microsoft Business and Personal software to customer accounts and potential new accounts.
- Provide Tier 1 and 2 Technical Support for customers having issues with desktop configurations and software downloads.
- Educate customers on features and benefits of Office 365 and Microsoft Essentials.
CHANNEL SALES REP - HP THIN CLIENTS/POS SYS
Hewlett Packard Co.
Manchester, US
03.2007 - 01.2011
- Built sales relationships for HP Thin Clients and POS systems, driving growth and market share.
- Managed reseller and sales rep interactions in the mid-market/SMB channel, enhancing collaboration.
- Achieved over 25% annual sales growth through targeted education and customer engagement.
- Analyzed sales trends to refine product positioning, improving sales performance across channels.
- Developed tailored sales strategies based on customer insights, boosting product adoption and satisfaction.
Education
US SALES EXPORT COMPLIANCE (MASTER) -
L-COM/Infinite
08.2022
JUNIPER SALES MASTER -
Juniper Networks
12.2016
B.S - Liberal Arts and Marketing
Franklin Pierce University
Rindge, NHA.S -
Plymouth State/University of NH
Plymouth, NHSkills
- Salesforcecom
- MSM ERP
- MS Word
- MS Excel
- MS Powerpoint
- Adobe Photoshop
- MS Outlook
- MS Dynamics/NAV
- MS Teams
- Oracle E suite
- Google Apps
- Windows 10/11
- Oracle Netsuite
- IBM WebSphere
- CHAT GPT
- Google AI
- MS Copilot
- HubSpot Sales Hub
- SAP CRM
Additional Information
Juniper Networks, IBM and HP Professional Training, Received Juniper Sales Master training, Bonfire Sales Training, Junos OS training, IBM Management Training, IBM Solutions Selling Training, IBM Customer Support Certification, IBM Solution Sales Method Training, IBM Top Gun S/390 Sales Training, IBM Question Based Selling, Fusion Middleware sales training, Sandler Sales Method, SPIN Selling Method, IBM Leadership Excellence Training, HP (HP Team One Certification), HP PSG sales training, Microsoft, and Lotus Product Certifications and Sales Training, www.linkedin.com/in/kenbrooks001
Websites
Timeline
ISR CUSTOMER ACCOUNT REP A&D
Arrow Electronics
07.2023 - 12.2025
ISR CUSTOMER ACCOUNT MGR
Infinite Electronics
01.2019 - 06.2023
ITAM CHANNEL SALES MANAGER- ILLINOIS/OHIO/KY/IN/MI
Juniper Networks
12.2013 - 12.2018
SMB CHANNEL SALES MGR - INTERSTAGE BPM SOFTWARE
Fujitsu North America
07.2012 - 08.2013
SOFTWARE SALES/SUPPORT
Microsoft Store.com (Sutherland Global Services)
02.2011 - 04.2012
CHANNEL SALES REP - HP THIN CLIENTS/POS SYS
Hewlett Packard Co.
03.2007 - 01.2011
US SALES EXPORT COMPLIANCE (MASTER) -
L-COM/Infinite
JUNIPER SALES MASTER -
Juniper Networks
B.S - Liberal Arts and Marketing
Franklin Pierce University
A.S -
Plymouth State/University of NH