Ken Cahill
Cornville,AZ
Summary
Versatile professional with a proven track record at First Class Charter & Tours of Sedona, enhancing guest experiences and safety. Excelled in roles requiring exceptional communication and creative solutions, from fine dining service to hospice care. Skilled in guest relations and presentation, adept at fostering memorable interactions and driving customer engagement.
Overview
33
33
years of professional experience
Work History
Tour Guide
First Class Charter & Tours of Sedona
04.2018 - Current
- Engaged diverse groups by providing informative and entertaining tours.
- Explored cultural significance to enrich overall tour experience for guests.
- Adapted itineraries to accommodate unexpected changes for enhanced visitor satisfaction.
- Monitored conditions to adapt tours for optimal safety and enjoyment.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
Fine Dining Server
Rene' & Mile High Restaurant
04.2014 - 08.2017
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
Hospice Caregiver
Private Duty
03.2013 - 05.2013
- Assisted patient with daily living activities such as bathing, dressing, and feeding.
- Exhibited empathy and patience when comforting patient and family during difficult times.
Contract Worker
Intel
09.2011 - 06.2012
- Physically moved pods from one location to another using clean room practices.
- Provided support for various departments to ensure smooth operations.
General Manager
The Rhythm Room
02.1992 - 02.2007
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed payroll process and system for 16-20 employees.
Education
No Degree - General Education
Maricopa Community Colleges, Mesa Community College
Mesa, AZNo Degree - Pre-nursing Program
Maricopa Community Colleges, Phoenix College
Phoenix, AZSkills
- Presentation skills
- Exceptional communication
- Creative solutions
- Guest relations
- Customer engagement
Timeline
Tour Guide
First Class Charter & Tours of Sedona
04.2018 - Current
Fine Dining Server
Rene' & Mile High Restaurant
04.2014 - 08.2017
Hospice Caregiver
Private Duty
03.2013 - 05.2013
Contract Worker
Intel
09.2011 - 06.2012
General Manager
The Rhythm Room
02.1992 - 02.2007
No Degree - General Education
Maricopa Community Colleges, Mesa Community College
No Degree - Pre-nursing Program
Maricopa Community Colleges, Phoenix College
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